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Directv in Bullhead City, Arizona - I will cancel my account if you don't provide local channels.

1.0
Details
Like I said, I will cancel my account. Without local channels.
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Review
#1595198 Review #1595198 is a subjective opinion of poster.

Directv in Wickenburg, Arizona - Charge for early cancellation

1.0
Details
DTV got too expensive for us so decided to cancel after our contract had run out. Got a bill of $10 for early cancellation which was not owed. Called to complain and after lots of time reviewing our service was given another number to call. This number was having high volume (always?) so I waited for half an hour but no answer. Tried more times over several days, still no answer. I called early on a Sunday morning and finally got through. Was told it was in error and a refund would be mailed to me. Still waiting. I feel they probably routinely charge everybody for early cancellation so watch your bill!. We've changed to Cox cable and didn't have to give them a credit card number which I like.
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Review
#1622246 Review #1622246 is a subjective opinion of poster.
Service
Directv Tv Service
Reason of review
Pricing issue
Preferred solution
Full refund
Tags
  • Billing Problem
1.0
Details
Throughout our use of DirectTv we had terrible service, and only kept it because of the NFL ticket. However, the worst of it was when we finally decided to end the service. We called the beginning of the month, and after spending quite a bit of time on the phone made...
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1 comment
Kikiochoa13
#1667361

Directv tells me things on a regular basis that are not true. At the beginning of every call I ask their name and when the call is finished I tell them to notate in my account everything important that we spoke about.

It’s really a shame how much DirecTV’s customer service reps don’t appreciate their customers nor do they understand that because of their customers they have jobs. AT&T/DirecTV office of the president knows all of what happens with their CS reps because I have let them know for years and there has been no change.

Review
#1504827 Review #1504827 is a subjective opinion of poster.
Service
Directv Nfl Sunday Ticket Tv Package
Pros
  • Nfl ticket
Cons
  • Everything else - especially poor customer service
  • Hard to do business with
  • Satellite issues - service outage
Reason of review
Problems with payment
Loss
$124
Preferred solution
Full refund
Tags
  • Took After Account Cancellation

Directv in Show Low, Arizona - Terrible quality and service

1.4
Details
We've been with DirecTV for 15 yrs.. We moved and they made us sign a new contract. The service now is terrible because of no upkeep on equipment. We lost service many times and especially when it rained. We went to Cableone and Direct TV made us pay to finish the contract. Cableone is way better, $100.00 a month cheaper and no contract.
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Review
#1617132 Review #1617132 is a subjective opinion of poster.
Service
Directv Tv Service
Reason of review
Bad quality
When will CBS be back on the air? This is ridicules! First nfl network and now cbs. Cant watch golf or football without those channels. Its your job to provide the programming that you advertised and we purchased. There are many options for tv service these days and...
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1 comment
Anonymous
#1732240

Ok first don’t be reactionary. It just causes you more headaches.

Your issue is easily solved. Go buy a $20 over the air antenna. Yes you CAN change providers but why bother? The issue will be resolved soon enough.

CBS is being greedy and DTV isn’t having it. A OTA device is always good to have because these contract disputes happen every few years. I personally picked ups 200 mile+ OTA antenna when RadioShack was still a store because DTV has a horrible track record rebroadcasting local channels. A cloud goes by and you loose local channels.

Then you contact DTV and tell them you want a credit for the amount of time you did not have the channel. Fight smart not hard.

They are counting on you to either ignore the lost channel or forget about getting a credit. This way you can not only have your cake and eat it too but you ALSO have a future remedy in case you loose local channels in the future.

Review
#1622228 Review #1622228 is a subjective opinion of poster.
Service
Directv Tv Package
Pros
  • Service works good
Cons
  • Taking channels away
Reason of review
Not as described/ advertised
Loss
$6
Preferred solution
Sign cbs and nfl contract. Its 5.99 per month to get cbs all access. On top of directv now.
no channel 61!!!!! Both my husband and I have health problems. We can no longer drive and we are both on social security. We enjoyed the programs on channel 61. We would like to see this issue resolved ASAP. We can not afford the other options that are available due to...
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1 comment
Anonymous
#1715964

There is no channel 61 on DIRECTV NOW. The channels aren’t numbered.

This is a streaming service.

You might want to post on DIRECTV’s page, not this one. Different companies.

Review
#1582289 Review #1582289 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Not as described/ advertised

Directv in Bullhead City, Arizona - Signal sucks, customer "service" even worse

1.0
Details
Hundreds of channels keep losing the signal every 20-30 seconds, and it's twice as long for the signal to return...for another 20-30 seconds. Called three times to do a re-set or to have them perform some action that would restore the signal. Two people hung up after 10 minutes describing the problem, and the third put me on endless hold. These people are complete *** Do NOT use DirectTV around Needles, Havasu, Ft. Mohave and surrounding tri-State areas. Wtf
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Review
#1467631 Review #1467631 is a subjective opinion of poster.
Service
Directv Tv Service
Cons
  • Product and customer disservice
Reason of review
Bad quality
1.0
Details
I stopped all services with this company on 9/5/18 I they went ahead and billed my bundled account with CenturyLink for $97.21. After many many e-mails and phone calls they finally acknowledged their billing error and sent me email's stating I would be receiving a...
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Review
#1419348 Review #1419348 is a subjective opinion of poster.
Service
Directv Tv Service
Pros
  • Cheated
Reason of review
Poor customer service
Loss
$71
Preferred solution
Full refund
Tags
  • Practices
1.0
Details
Tried to get the Sunday ticket. The customer service rep was so rude and even in courage us to take our service elsewhere. I will never pay this company another dime. Direct tv is a total ripoff and doesn’t care about their customers. Now I understand why my neighbors...
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Review
#1363528 Review #1363528 is a subjective opinion of poster.
Service
Directv Customer Care
Cons
  • It at all
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

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It is happening as I speak. 38 minutes ago I called to cancel my HBO and Starz promotion channels that were given to me 3 months ago. I have now been routed and rerouted and sent here and there only to be told they must send me somewhere else. When I finally do get a...
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Review
#1496261 Review #1496261 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service