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no channel 61!!!!! Both my husband and I have health problems. We can no longer drive and we are both on social security. We enjoyed the programs on channel 61. We would like to see this issue resolved ASAP. We can not afford the other options that are available due to...
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1 comment
Anonymous
#1715964

There is no channel 61 on DIRECTV NOW. The channels aren’t numbered.

This is a streaming service.

You might want to post on DIRECTV’s page, not this one. Different companies.

Review
#1582289 Review #1582289 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Not as described/ advertised
It is happening as I speak. 38 minutes ago I called to cancel my HBO and Starz promotion channels that were given to me 3 months ago. I have now been routed and rerouted and sent here and there only to be told they must send me somewhere else. When I finally do get a...
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Review
#1496261 Review #1496261 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service

Directv Customer Care Review

The absolute worst customer service ever. Horrible. No one spesks english or gives two *** about your business. Just awful.
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Review
#943256 Review #943256 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service

Directv - Customer Care Review from Phoenix, Arizona

1.9
Details
Direct tv baited me into a new 24 month contract. Told me that my equipment was faulty but that I could upgrade it and I would not be signing a new contract and lo and behold now I find out it was a new contract .Now im stuck with their high equiptment prices and cant receive discounts. And I requested the recording of me agreeing to a new 24 month contract and of course cant get it need an atttorney.
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Review
#939262 Review #939262 is a subjective opinion of poster.
Service
Directv Customer Care
Pros
  • Rep was nice
Cons
  • Baited me to new contract without my knowledge
Reason of review
Poor customer service

Directv in Phoenix, Arizona - Deplorable Direct TV sales and service

1.3
Details
Since AT&T bought Direct TV, everything has gone to *** in a hand basket. I may end up in the hospital before multiple issues are resolved. Every time I call, it takes a minimum of one to two hours of my time with limited to no result. You can NEVER reach the same person back again for followup and Direct TV NEVER gets it right, so every time you are stuck starting over, and for what? More insanity, lameness, disregard for their own patrons, incompetence, incredibly horrific company policy when it comes to consumer relations. It is so bad that one feels like they are been "pranked," because surely no legit company can treat its customers this way. I used to refer people to Direct TV all the time, but never again. And the same goes to every person I know, family and friends. AT&T and Direct TV should be sued in a class action. They are dishonest and fraudulent. Everything about the work ethic of these two company has nothing to do with customer service but rather DISservice. It's a disgrace and an abomination of what US companies should be striving to do. We are no longer a country that produces anything. We eek by on service. What service? There is no service anymore. There is make a buck quickly and anyway you can and to *** with the people who pay through the nose. That's the new US business philosophy. And we, as the consumer, shouldn't take it anymore!!!!
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Review
#935389 Review #935389 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
many of the above choices--will only allow me to pick one
Tags
  • long time customer
  • Direct Tv calls
  • missleading sales tactics

Directv in Phoenix, Arizona - Representatives refuse to explain low cost plans.

2.8
Details
Called them (five separate times) in response to their tv commercial offering a basic package: Their representatives, five of them, all tried to talk me into purchasing a more expensive package than the one advertised. When I specifically referred to the directtv commercial all five lied about it. When I explained that their co. was advertising the discounted package for several days every one of the five reps. became obnoxious and each told me it was "...lousy plan..." Have to conclude the company is dishonest from the top down. When I asked to speak to a supervisr the represe tative terminated the phone connection.
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Review
#929302 Review #929302 is a subjective opinion of poster.
Service
Directv Sales Representative
Cons
  • Your phone representatives
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Sales Bait And Switch

Directv in Phoenix, Arizona - Trying to cancel service

1.0
Details
I can't believe how bad the customer service at Directv has gotten. Voice response ***. All I wanted to do is cancel my Directv service as I had moved and picked up Directv again and its been 3 months several phone calls and I can't cancel my old account. It was never this bad. Is it because of ATT? I'm typing this as I wait on hold for 15 minutes having already been cut off 2 previous times. What happened to good customer service. Just awful. I thought cable companies service was bad...Directv is now getting as bad as the cable companies.
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Review
#929243 Review #929243 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Service cancellation request not honored
Loss
$125

Directv in Phoenix, Arizona - Receiver not working

My receiver was rebooting constantly. Contacted Directv and they had me walk thru all the steps I had already tried. Including, turning off and on, checking connections, pushing reset button, etc. The same was still happening. The rep finally agreed the receiver was bad as I hooked up my other receiver and it worked fine and my other connection worked fine. He indicated there would be a 49.99 charge for someone to come out and replace it or a 19.99 charge if one was shipped to me. I said this was not acceptable and let me talk to the manager, he said the manager was not there, I asked for his manager, who also was not available, so I asked for someone there who could help. He said he would transfer me an "American representative". The rep was from ATT and took care of me within 2 minutes as I had spent an hour with this rep, and I am using the term lightly. If this is the kind of service I am going to get, I will now begin looking at Prism and Contour to replace this service or non-service as the case was. Just horrible, and I wish the out sourcing would cease.
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Review
#923196 Review #923196 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality

Directv in Phoenix, Arizona - Really - It's your policy

1.0
Details
Before moving to Arizona, we had Dish Network for 9 years and was very happy with the product and services. Our daughter convinced us to make the switch to Direct since that is what they had. I assumed (bad on my part) that I was only signing up for a 1 year contract, only to find out that after the 1st year, my bill went up $45 per month. I talked to several people including a billing supervisor to see if it could be lowered. When I was politely told that it couldn't and it would require $250 to cancellation fee if I wanted to disconnect their service - I responded that it's like the old "bait and switch" programs. Trust me, after their inability to work with me - DISH will be my new provider in 3 months. Using their termination fee plus the DISH incentives, my termination fee will be a wash shortly thereafter and will be paying under $80 per month for 2 years instead of $135. Direct TV - color me gone soon.
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Review
#904258 Review #904258 is a subjective opinion of poster.
Service
Directv Tv Service
Reason of review
Pricing issue

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
All Directv Contacts

Directv Products and Services Reviews

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Directv Internet Service Review

1.4
Details
Ever hear that phrase "takes her 5 hours to watch a 1 hour show"? Worst wifi connection ever. Buffering....are you serious. Directv is the absolute worst.
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Review
#897806 Review #897806 is a subjective opinion of poster.
Service
Directv Internet Service
Reason of review
Bad quality