Directv is a service of AT&T. A Directv installer came to replace my TV antenna.
In the process he caused $390.00 damage to my house. I am a cancer patient and can not walk very far. When the installer said he was going to place the antenna at a different location on the roof, I took my stroller outside and approved the location. Upon finishing, he emphatically emphasized he required a "10" on the work completion survey.
As he was leaving I finally strolled out to say thank you when I noticed the damage to the house. As I stood there in silent disbelief, he said " there was no debris on the ground". A guilty conscience no less. On February 2017 I submitted my claim to the AT&T Property Damage Claims adjuster who advised that my claim will be processed by adjuster email@example.com of AT&T c/o SEDGWICK CLAIMS MANAGEMENT SERVICES ATTN: BRITTANY GILREATH P.O.
BOX 14512 LEXINGTON, KY 40512 Have you seen the movie "The Rainmaker"?, well dealing with SEDGWICK and company is reminiscence of that movie - deny all claims.
I have called, left voice mails to the agent and manager; send letters with signature requested and you guessed it - no satisfaction. No customer satisfaction.
Product or Service Mentioned: Directv Antenna Installation.
Reason of review: Poor customer service.
Monetary Loss: $390.
Preferred solution: Full refund.
Directv Pros: Gen 5, Installers falsehood.
Directv Cons: Recent antenna replacement.