506 views
Featured
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Directv is a service of AT&T. A Directv installer came to replace my TV antenna.

In the process he caused $390.00 damage to my house. I am a cancer patient and can not walk very far. When the installer said he was going to place the antenna at a different location on the roof, I took my stroller outside and approved the location. Upon finishing, he emphatically emphasized he required a "10" on the work completion survey.

As he was leaving I finally strolled out to say thank you when I noticed the damage to the house. As I stood there in silent disbelief, he said " there was no debris on the ground". A guilty conscience no less. On February 2017 I submitted my claim to the AT&T Property Damage Claims adjuster who advised that my claim will be processed by adjuster frisco1632@***.com of AT&T c/o SEDGWICK CLAIMS MANAGEMENT SERVICES ATTN: BRITTANY GILREATH P.O.

BOX 14512 LEXINGTON, KY 40512 Have you seen the movie "The Rainmaker"?, well dealing with SEDGWICK and company is reminiscence of that movie - deny all claims.

I have called, left voice mails to the agent and manager; send letters with signature requested and you guessed it - no satisfaction. No customer satisfaction.

Reason of review: Poor customer service.

Monetary Loss: $390.

Preferred solution: Full refund.

DIRECTV Pros: Installers falsehood, Gen 5.

DIRECTV Cons: Recent antenna replacement.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Good luck with Sedgewick. A Sears Repairman damaged our oven during a normal maintenance appt and that is the company Sears had us contact.

They didn't do one thing other then ask a couple of questions and we never heard from them again.

I hope you have better luck then we did. But then, that is another diisaster we had to deal with.

Eligh Ndw

I have a very similar problem with a 495.00 loss. same experience with att insurance and direct tv...

DIRECTV Reviews

  1. 3028 reviews
  2. 1494 reviews
  3. 739 reviews
  4. 199 reviews
  5. 113 reviews
DIRECTV reviews