I am extremely disappointed in Directv customer service!
I ordered their ultimate package with the free upgrade to Genie etc. and had to pay $121.32 for the installation after their advert said, "No equipment to buy! No start-up costs"
1. The technician was supposed to come on
November 27th with a 12pm-4pm window but I got
a call at 3:40pm to cancel as he couldn't make
the window. (a 2nd. appointment was made)
2. The technician was then supposed to come on
November 29th with a 12pm-4pm window but I got
a call at 3:30pm to cancel as his car broke
down. (a 3rd. appointment was made)
3. Finally the technician came December 1st BUT
the installation that he was prepared to do
was NOT what I ordered.
I called their office and was told that my order was downgraded and could not be changed!
I took 2 days off from work and lost that money to wait for an appointment which did not happen! I then cleared my Sunday for an appointment which did not take place because my agreed upon order was screwed up!
Is this how Directv does business?
I am completely disappointed and disgusted in the company and will STRONGLY advise people NOT to do business with them!
AWFUL "service" TAKE YOUR BUSINESS TO ANOTHER COMPANY!!!
Product or Service Mentioned: Directv Installation.