Lawrence Township, New Jersey
Not resolved
2.6
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Billing Practices
Customer service
Diversity of Products or Services
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2 comments

Signed up for DirecTV, wasnt told about any consumer offers. Found a Sams Club offer next morning, called DTV back, the said no problem, cancel one order create a new order with Sams Club $200 Gift Card Offer. Called back today and given run around, short of it is, no $200 gift card due to 30 day waiting period, since I had placed an order already I was considered a customer and thus not eligible for the gift card even though this is exactly what they told me to do

Product or Service Mentioned: Directv Gift Card.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Directv Cons: Sales staff clueless about dtv policies.

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Anonymous
#1106814

I'm glad the anonymous misspelling troll left a comment. I'm happy to report, after speaking with the Direct TV retention department, they appreciated what happened enough to give me a $200 credit on my account.

The lesson learned here, is if you suffer a similar problem, call the billing department and get them to transfer you to customer retention. Don't call customer service to try to resolve this type of problem.

Anonymous
#1106761

LMAO you suck at scaming and you are mad because you couldn't steal wow this world needs a plauge to rid people like you.