DIRECT TV 's rebate of $200 is horrible! I was suppose to have my rebate $200 visa gift card 1 month ago and the company is not responding.
I've been waiting 3 months and it suppose to take 6 to 8 weeks! My rebate posted on my account 9.8.2012 and they told me on Sunday 12.8.12 they are not sure what is happening, they said they can't find it and it may take 2 more months then over charged me for my service and would charge back my card. I then demanded that they refund me my money and take my credit card off my account. They told me that my contract required my credit card to be on account.
I asked them when I get my rebate I'll pay my bill. I was suppose to get a call and am still waiting! I recommended a family member & now regret it. My kids wont get the presents they want .
Merry Christmas!!!! I will be getting on the internet and telling anyone who will listen how horrible your service is and when you call no one takes responsibility for promises that were made to new customers. There are no managers available, no one in the promotions department!
LOUSY CUSTOMER SERVICE!!!!! DON"T SWTICH!!!!
Product or Service Mentioned: Directv Internet Service.
Monetary Loss: $200.