I signed up online and never selected any "Protection Plan", which is $5.99/month to basically save you $49 if they need to come and repair their own equipment. I received a confirmation from them, which didn't have any "Protection Plan" on it. I reviewed the first bill, which didn't have any "Protection Plan". However, now 5 months later, I noticed that they had started charging me for this optional service that I never requested in the second month.
Charging you for worthless and unwanted features like this is a pretty obvious scam, one that I know old telephone companies used to do as well. I called and requested not only canceling the plan but a credit all the way back to the beginning. "Karen" said she'd have to research it, and later that she could only credit it for 3 months. I objected and finally got them to credit me for all 5 months, but she gave me some lecture about "taking advantage of the service" and how I should have checked my bills! The nerve of them to fraudulently charge me for something I didn't want, and then lecture me about "taking advantage" of them!
I suspect this fraud is happening to others and could be grounds for a class action lawsuit. If you find this charge on your bill and you didn't ask for it, stay on the phone for as long as it takes to get a full refund. If they refuse, start a chargeback with your credit card, as it's obvious fraud on their part.
Product or Service Mentioned: Directv Repair.