DirecTv is TERRIBLE! If you are considering going with them, DON'T DO IT.
They tried to bill me for HustlerTv and for 3 pay per view movies. When I called about these charges, they said I had ordered them through my remote. I explained that we did not have a phone line hooked up to our DVR as we had no home phone and were not able to order through our remote. I told them that I had had 2 service calls to fix this issue and it still hadn't been fixed so there was no way I had ordered this through the remote.
I was assured this would be taken off my next month's bill. It wasn't. I called again and was told that I had emailed the orders in. I asked for a confirmation number and was told they couldn't find one.
I was assured it would be taken off the next months bill. It wasn't. I called again. I was told they couldn't verify how it was ordered.
I said it needed to come off then. Long story short....we went around and around and around about this issue. All the time, I was still being billed monthly for Hustler Tv. After 4 months of arguing with them about it, I was told they could only refund charges for the previous 3 months.
I canceled service, got a confirmation email that all was taken care of and I owed nothing. This was a year ago. I just pulled my credit report and I have a collection on there from Direct Tv. So I'm still battling them.
Product or Service Mentioned: Directv Tv Service.
Monetary Loss: $159.