Minneapolis, Minnesota
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I am extremely unhappy with Directv's billing inconsistencies. In 2/16, I worked with Directv rep.

David in Phoenix, ID#3196940, to renew my contract with directv. I was very unhappy that my bill was continuously going up with no explanation. In David's notes for my account, it verifies that we agreed upon a fixed monthly rate of $130.99 for 2/16 through 7/16. I later added the protection plan for $7.99 per month, bringing the new total to $138.98.

In 3/16 I was charged $152.86 ($13.88 higher than our agreed rate). In 5/16 I was charged $147.52 ($8.54 over our agreed rate), and in 6/16 my bill was $158.21 ($19.23 over our agreed rate). I called to complain about these excessive charges in June and when the rep. could not satisfy my concern, I said I wanted to escalate the issue.

I got a call back/voice message from a woman named Jasmine who spoke in such a fast, muffled voice that neither my wife nor I could understand her call back number. I tried to then send this complaint to directv via email and the email address they provided was invalid. I then mailed the text of that message to directv's customer service department and, after 2 weeks, I have still not heard from anybody at directv. This is totally unacceptable and unprofessional.

I am now telling everybody I know about this abysmal treatment I'm receiving from directv.

I plan to start a credit card dispute on these excessive charges if I do not hear back from directv. I will also cancel my directv service as soon as the contract period expires.

Reason of review: Pricing issue.

Monetary Loss: $42.

Preferred solution: Full refund.

  • Directv Billing Practices
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