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Directv in Los Angeles, California - NBC/prices

I've been a directv subcriber for 4years now, its ridiculous you guys have to jack the prices almost 30.00 why? Ur not giving us anymore channels *** just don't make any since...oh well back to cox i go.
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Review
#1665554 Review #1665554 is a subjective opinion of poster.
2.3
Details
Directv “Bait&Switch”
When trying to convince me to come back to DIRECTV, the guy promised me a $300. VISA card. I thought it would help to soothe the stress of the many things that would be problematic with the installation, service, etc. I agreed, and the VISA card arrived last week. When...
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3 comments
Anonymous
#1658247

Have you all noticed that your bill just keeps skyrocketing? I'm assuming that we're all getting these big raises on our bill.

I am. My son keeps telling me I'm crazy not to just drop DirecTV and go with Dish.

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Review
#1423730 Review #1423730 is a subjective opinion of poster.
Service
Directv Deal
Reason of review
Not as described/ advertised
After closing and canceling our DirecTV service in July, we were sent a box by FedEx Ground which contained a prepaid USPS return label. Our DirecTV equipment was carefully packed and dropped off in July at our local post office and returned using DirecTV's USPS...
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91 comments
Anonymous
#1757041

Agreed. Undergoing same process Fraud given the pattern, beyond simple incompetence.

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Review
#253948 Review #253948 is a subjective opinion of poster.
Product
Directv Receiver
Loss
$401

Directv in Los Angeles, California - Need to be put out of business always lying n cheating custom out of money

Im so damn tired of directv say bill is one thing n then another amount taking our money they lie to custom claim to give u credit n never see it make u pay for sports channel u don't ask for never have promotes for us just lie I hate this company I stop telling people about how great a company they was I would not tell Martin luther king jr about them n he is resting peace they need to be sue for all the lies n money they have beating custom out of over the years business burea needs to check in this company
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Review
#1583118 Review #1583118 is a subjective opinion of poster.
Service
Directv Tv Package
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Price reduction

Directv in Los Angeles, California - No technical support available

1.0
Details
Out of Direct TV service 11days have appointment scheduled twice no call no show for appointment. Have scheduled for this Wednesday call to confirm I’m not scheduled for appointment on Wednesday
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Review
#1469147 Review #1469147 is a subjective opinion of poster.
Service
Directv Technical Support
Reason of review
Poor customer service

Directv in Los Angeles, California - Service SUCKS

1.0
Details
Servers go out every 2 days. Keep calling but no one comes out to fix the issues. They sure can charge but can't fix their equipment or service.
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Review
#1413370 Review #1413370 is a subjective opinion of poster.
Product
Directv Receiver
Reason of review
Bad quality

Directv - Customer Care Review from Los Angeles, California

1.0
Details
Ihatedirectv on Facebook makes for some great reading.... In APProximately 1993 or 1995, I had a family member that begin working for DIRECTV...right at the beginning. We were one of the first houses in the block to have DirecTV. eventually, the family member left employment with DirecTV and we began paying.... For about the next 15 years. I was with DirecTV for about 20 years and when I would call customer service they would fall all over themselves because I was A long time loyal customer. At that time, their customer service was exceptional. the people you would speak with had authority and discretion to resolve problems. they were all over qualified to do the job of a customer service rep., In my opinion, and all was well. Sometime around 2003 their monthly rates increased dramatically and their services decreased and their customer service became horrible. Within just a few years, i went from paying approx $75/mo to about $130... for less services than I had received before. at this point m, DIRECTV kind of had a stronghold on the market. I called in and spoke to the retention departmen.... after telling my story to five different people. Their "retention" department was not very good at their job and they let me, a 20 year customer, Walk over $10 a month. I think I wanted a $40 discount and they offered $30 and when I said I was going to walk ...they let me. Now what they didn't know was that over the prior 20 years ...I had brought in at least 25 new customers for dtv. Since We were one of the first houses on the block to have the satellite, I would tell people how great DIRECTV was and I would get them set up with DirecTV. When DIRECTV screwed me over in my opinion, I then of course tried out other services including dish and Time Warner and I began telling people that I had previously referred to DIRECTV about how these other services were cheaper and better. Some of those people that I had referred to DIRECTv ...also had themselves brought in another 20 customers to DIRECTV. Many of them also called DirecTV and DIRECTV let them walk as well...and the process repeated itself until I estimate DirecTV lost 200 to 300 customers...and those are only the ones I know about. Shortly thereafter, DIRECTV began the barrage of email and mailers usually sent by somebody called "VP Chris Thomas" telling me how much they had missed me and that they wanted my business back and they would do anything for me. It should be noted that when I initially left I didn't receive any such letter . It was only when DIRECTV started to lose market share to dish...and Time Warner came up with a very fast Internet service....and dish TV became a much larger and competitive company....THEN DIRECTV became very interested in the fact that I had left. If you take JUST 100 people (customers that DIRECTV has lost ) times $100 a month that's 120000$/year times the next 20 years = 2.4 million in lost revenue for direct tv....all because they refused to budge over 10$/month ...with a 20 year loyal customer. Call me crazy l, but if I was in charge of the customer loyalty program or the customer retention program, I would have a phone on my desk and when customer service received a call from anybody with more than just a few years of loyalty to the company, I would want to call transferred to myself personally and I would make sure that person was retained as a customer ...no matter what it took. If the customer left DirecTV, I would immediately call the customer myself and get them back DIRECTV, on the other hand, simply sent out mailers telling us all how much they miss us and how they'll give us everything for free to get us back. However, we all know that the second we come back and then we ask for anything extra or any discount ...we are told that all that gravy is reserved for people on the street who have no current relationship with DirecTV. That is just poor management.... Everyone knows that the lifeblood of a company is repeat customers and customer loyalty. A company's true colors come out when they hold a large market share and everything is going well. Do they continue to treat the customers as critical and important? DIRECTV unfortunately failed in this area and now they have been gobbled up by AT&T. Having also had the displeasure of dealing with AT&T I must say that DIRECTV's service I'll be at horrible, pales in comparison in to the disaster created by AT&T. God help you if you need something fixed or need to speak to a human being that has any discretion or authority. So now Dtv is wildly trying to distinguish themselves from the other providers, but it is too late. Also, when DIRECTV was at its inception, I thought DIRECTV could have owned the world. I'm not even in the business and I knew that if DIRECTV simply gave away satellite dishes to anyone that wanted one, chances are that most of those people would remain with DirecTV forever, all the while paying their monthly fee. people generally are not going to be taking down satellite dishes and having new providers come out and install new satellite dishes. people only change when they are angry or they move. Instead, DirecTV stood firm in charging an exorbitant fee for the satellite dishes, they lost out on millions of customers who couldn't afford the dish, but could've afforded the monthly fee. I think DirecTV could've also inked deals where they would've provided satellite coverage for the vast majority of South America and Europe. Perhaps they were so slow in negotiating deals, because they thought they were the only game in town, so many local providers waited until DIRECTV had done all the legwork and then they would sweep in at the last second and steal the business away from DIRECTV and DIRECTV ended up losing a huge amount of the total market share. they could have controlled Europe and South America and North America by just giving away satellite dishes. years later, some industry genius thought of what I had thought of as a mere observer five years earlier and they began giving away satellite dishes for free and, voilà, their service volume and customer base increased many times over in a very short period of time. One of the problems with DirecTV early on was that they were the only game in town and they were run by many of the old guard from Hughes electronics, which was a magnificent company in its heyday, but which was geared towards Aerospace Defense rather than satellite communications and television services. That was the story around el SEGUNDO, anyways. Nevertheless, despite all of the mis-management, they did have a great Service and product, that we all wanted, and so despite their slow and antiquated methods, they succeeded because they had a huge customer base that was looking for this new service that only they had.m it. And, to be fair, for many years I really did think their customer service was one of the best in ANY field. Those of us who have ever dealt with AT&T or cable companies or the Department of water and power ETC., knew how great it was to have somebody on the other end of the line that knew what they were doing. they had a great service the price was reasonable and so for many years DirecTV really couldn't couldn't help but do well financially, but their mismanagement finally caught up with them as other providers entered the field and DIRECTV felt the financial squeeze. rather than distinguishing itself by making their customer service program even better and cutting fees to drive out competitors ...what did they do? They cut customer services and they increased fees and they drove away their loyal customers...in droves. And now DirecTV is in shambles compared to what what it once so panic has set in and some genius came up with the idea that they would send mailers to our houses every week from this person named "VP Chris Thomas" .... Who most people seem to be unable to locate at DIRECTV. If you have a full day to kill go ahead one day and call DIRECTV and ask to speak to VP Chris Thomas and you'll be transferred around over and over and almost everyone will say they've never heard of such a person and perhaps they may even accuse you of being crazy. Since DIRECTV finds it acceptable to bombard us with mailers we no longer want because we are no longer coming back I think it only fair to return the favor. Perhaps we can be green by simply taking these mailers and tearing them up and put them back in an envelope and mail them to Chris Thomas at DirecTV. Perhaps their mail room can efficiently contact VP Chris Thomas and they can then recycle their mail. it is too late, and we are not coming back....well, unless they call all their former clients who had say more than 10 years of loyalty and offer to come out to their house put in any equipment they want and give them a free year of service. You see that's what I would do to show a little innovation and a little customer loyalty and a true desire to be competitive and number one in the market. Instead, the geniuses at DIRECTV will probably meet to come up with new ideas and someone will suggest that they keep sending the mailer, but that they change the name to "VP Bill Smith" rather than "VP Chris Thomas" and then we will all think that Chris Thomas has been replaced and we will all come flooding back to DIRECTV. This is how they seem to think and until they perhaps recruit some former customers to come in and either hire them in their customer loyalty departments to actually obtain and retain new and former customers, nothing will change, But we can all be a little green and help direct DirecTV change its ways by chopping up those mailers and sending them back to DirecTV at 2030 E. Imperial Highway, El Segundo, CA 90245 Or .... As reported by the inquirer l.com....here is the new boss at DIRECTV. Randall Stephenson, AT&T CEO rs2982@att.com (direct) randall.stephenson@att.com phone: 210-351-5401 (direct to his secretary)  fax 210-351-3553 alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office) 175 E. Houston San Antonio, TX 78205 To be fair, you may want to take a look at inquirer.com, as they report one person who complained and then received a letter threatening a cease-and-desist follow up if he did not stop bothering Mr. Stevenson. Not sure if that is accurate, but you guys will work it out
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Review
#923657 Review #923657 is a subjective opinion of poster.
Service
Directv Customer Care
Reason of review
Poor customer service

Directv - Installation Review from Los Angeles, California

1.0
Details
Dropped the ball twice on coming to install. We wasted our entire weekend. We were told the installation would come on Saturday between 8-12 and they didn't show up by 2 and then they cancelled and said they would come on Sunday between 8 am to 8:30 am. It's 9:30 and they didn't show up again and we call and they're saying someone will come between 12-4 pm. So frustrated that we are paying this company that is very unprofessional. I would cancel the order and get time Warner cable but don't want to deal with this with another company too.
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Review
#937598 Review #937598 is a subjective opinion of poster.
Service
Directv Installation
Reason of review
Poor customer service

Directv in Los Angeles, California - Discrimination - documented and unhandled.

3.0
Details
DirecTv has been transmitting the Motocross races through MavTV Channel 214 for several years. But they're unwatchable as the resolution has been downgraded from hi-definition AND the aspect ratio has been distorted so severely that no TV or Projector can justify the fuzzy image without people's heads still being very fat. I've contacted MavTV over these years and they insist that the programming is transmitted in High-Def and subsequently degraded by DirecTv. Contacted DirecTV Technical Support numerous times and after lengthy phone calls they'll acknowledge the down-resolution crime but offer no solution except to write the CEO a letter. Writing the DirecTv CEO - but each time I receive a form letter that fails to acknowledge the situation nor states they have any intention to investigate or fix the problem. Escalations and Ticket Numbers go stale with no action taken. Since DirecTv has been taken over by At&T their customer support has grown worse. Have spent many many hours trying to resolve it but they're all "powerless".
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Review
#908300 Review #908300 is a subjective opinion of poster.
Service
Directv Technical Support
Cons
  • Bad quality mavtv
Reason of review
Bad quality
Loss
$2200
Preferred solution
Deliver product or service ordered
Tags
  • Directv Bad Customer Service

Contact Directv Customer Service

Mailing Address:
DIRECTV
El Segundo, California
United States
Phone:
(800) 531-5000
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Directv in Los Angeles, California - Cancellation charges without completing the installation of the entire package

1.0
Details
I am sure there are attorneys out there that can take a class action law suit against the ATT/DirectTV for the similar thing has happened to me as so many other costumers. I signed up for a bundle package with ATT back in July of this year. ATT never showed up to instal its end of the contract (internet and phone) and claimed no one was at home. I called and asked the partial installed service package with Direct TV that was installed only two days earlier to be cancelled due to failure of completion of the package installation. Since then I have called numerous time and spent hours and hours on the phone and despite of promises that they would take care of the charges, but I have not gotten anywhere. were maid They are asking for $418.92 for cancellation fee and took the money from my credit card on file. I am in the middle of disputing the charges and not sure where will it go. When I signed the contract it was ATT that I dealt with and now they are telling me it is my problem with Direct TV. It is a great example of extortion without running a gang organization.
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Review
#932578 Review #932578 is a subjective opinion of poster.
Service
Directv Installation
Cons
  • Worst consumer experience ever
Reason of review
Order processing issue
Tags
  • Cancellation Fee Charges