Direct TV ripped me off using the early cancellation fee scam. They charged me $400.00 to cancel because I was promised HD on the local stations, but they never delivered. When the service tech finished, he said HD is not available in Jackson, MS. "No Way!!", I said.
Each time I called, I was told that I agreed, I requested, I asked for, or I signed up for the service I received. I asked for HD on the local stations but never received. I even filed a request with the FCC to have a east or west coast feed sent to my receiver (which is possible) but they failed to do that.
All during the acquisition of Direct TV, there was no mentioning of a early cancellation fee, no mentioning of a 2-year contract, no mentioning of HD availability until after I sign what I thought was an installation order.
I was told that the work order was my contract and I had committed to 2 years of service. I informed them that I didn't want 2 years of service if I didn't have HD on my local stations.
"I'm sorry!!", the lady said. "You agreed to it!" But no one ever told me that I was being stomped with something I didn't want or ask for.
I have since filed a complaint with the Attorney General Office through our Consumer Protection Division. I don't know what good it will do but Direct TV needs to be stopped before they rip off more people.
Direct TV, for those of you wanting satellite TV, is not the way to go. Choose someone else!!
Product or Service Mentioned: Directv Tv Service.