I cancelled service with Directv after 10 years of continuous service. I became fed up with the fact that I have been with them so long, and they offer no deals for their current customers.
We had five receivers in our home. When I cancelled service they deducted $166.13 from my checking account without my authorization. When I tried to speak to a supervisor I was put on hold for an hour and 15 minutes, finally "Patrick" who refused to give me his title refused to refund this unauthorized transaction saying I had to go through my bank. U was told that it is Directv Policy to automatically withdraw the amount of the last bill if they have a credit card number on file.
I never authorized this transaction! My bank can not do anything until the payment is out of "pending" status, then they can refer it to the fraudulent transaction department. When I asked what his title was I was given a *** response of "who did you ask for?". Still trying to find out what kind of supervisor I was speaking to I requested his department name and who he supervises.
He refused to answer that question. I asked for a telephone number for Directv's corporate offices and he told me he was not authorized to give me that information. If that is the case, how is a person supposed to file an internal complaint with Directv??? This company has really given me a run around!
I did file a complaint with the Better Business Bureau.
The moral of this story is, If you are a current customer with Directv, never, never, never use a debit card or credit card for anything because they will "steal" money from your account!
Product or Service Mentioned: Directv Account.