Due to a now imposed cancellation fee, I am disputing to:
Attention: Billing Disputes
P.O. Box 6550
Greenwood Villages, CO 80155-6550
Has DTV cancelled any of your cancellation fees?
In early 2003, we decided to switch our television services to DTV. We understood that we were entering a contract for - I believe, a year. Since that time, we have continued to use your services; however, in June and/or July 2009, our television(s) experienced the following: certain channels not available; stuttering with the conversations on ABC and on other channels - on all of the televisions in our home; and to top it off, one of the finales -4275was not televised due to the satellites being unable to bring in reception. When I called, I was told that DTV had no control over the elements. I decided that I would give it more time, but reception continued to drag and to stutter missing out on entire lines of conversation. This happened on all of our televisions, so we knew it wasn't just one television nor the TIVO, etc. Because of the poor reception, we decided to cancel DTV.
Going back a year or so, in the early part of 2008, we received a letter from DTV - unsolicited - to replace the current receiver with a new one due to a DTV upgrade. No mention was ever made that IF we accepted a new receiver, we would be entering into another contract. Unfortunately we accepted the new receiver last October 2008 only to find that my husband had to dig a trench under the sidewalk in order to run a line there so the new dish could be attached to our wall. (That was not part of the guy's job who came out) This wasn't really okay (my husband is 76 years' old) but we decided to try and make the change as smoothly as possible. We discovered our remote for the old receiver (which we paid almost $100 for) would not work with the new one. Because of the new receiver, we purchased another remote for almost $200. Despite myriad calls to DirectTV, we could never get it to work properly. We gave up on that and just worked it manually.
Due the inability of DTV to provide satisfactory reception, we decided to go back to cable in order to eliminate the aforementioned problems. When my husband first called to notify your company that we planned to cancel, he was told that we were in breach of our contract and would be charged $240. Since I knew we had not entered into a written contract, I called and explained the above situation to the woman on the line. I was told, after she checked thoroughly into the matter, that we had not requested a new receiver; therefore, we had not entered into a new contract and did not owe anything. Yesterday I received a bill for that amount, and called again - spending another 30+ minutes or more trying to get this sorted out. I was told that I could dispute these charges.
As you can see, we have made every effort to comply with the requests of DTV and have ALWAYS paid our bills on time - despite the problems aforementioned. It has been a nightmare, and we wish to dispute your charges formally.
Monetary Loss: $240.