On 3/31/11 by mother stopped by my house and asked if she could use my credit card to pay the initial set up fee to Direct TV as she wished to have their dish installed at her house. We called the company from my house, and after a very long process we had things set up and a visit was scheduled. They were quite confused about why my mother's phone number was not the number we were calling from. After explaining it at least 3 times, we thought the matter was settled.
All they had to do was swap out the dish that was already there and put in theirs. A very simple job that did not require anything but the dish swap. The day before they were scheduled to do the visit to set her dish
they called me. Again - I went through the process of trying to get my phone number off their records and my mother's phone number on it. I swear to you - 2 hours later they called me again to reverify the site visit and I went through the whole thing again, and again, I was assured that it was taken care of.
The day of the visit 4/3/11: the man doing the installation called me to verify that someone would be home because the number still wasn't changed and he thought he was calling my mother. I gave him her number and verified the directions to her house. About an hour later he called me again to tell me that he was running late, because he was still using my number and still assuming I was her. She did finally get it installed, and she patiently explained to them that they needed to get her phone number on the file.
In May I received my credit card bill. On it was a charge dated 4/11/11 in the amount of $862.66! I called them immediately and was told by customer service that they could not find that charge anywhere in their files. Therefore, I had to complete the dispute form they would email to me, and fax it back. Within the hour I had that done.
This is day 10. I've called twice today and have been told that the finance dept. would call me back today. They haven't called. My credit card has not been credited. I don't know where to go from here. Yes, I am very, very pissed!
Product or Service Mentioned: Directv Tv Service.
Monetary Loss: $862.