We contacted DirectTV about service. We made them fully aware of our need for mobile service.
They assured us their service would work.
They came out and installed and it did work. 2 weeks after the installation we went on vacation....we did not take the satellite with us as we knew we would have cable where we were going.
When we got back the satellite could not find a signal. They sent a tech out. He was not able to find the signal. He also informed us that the dish they set us up with was the hardest to acquire a signal on.
My husband talked to the office..and they admitted that the dish we had was hard to acquire a signal with. Without it however, we couldnot get the HDTV that we wanted.
He told them to cancel the service since they could not provide us with what we had asked for.
He was told that it would cost $440.00 to cancel the service. He responded..."we have to pay for something that you can't deliver" The response was "We don't promise that you will get a signal just that we make the equipment available and make every effort to help you obtain the signal.
We feel that we should not have to pay for something that could not be delivered.
Product or Service Mentioned: Directv Installation.
Monetary Loss: $440.