Was cleaning my house for a Superbowl Party and unplugged the SWiM box.This was Saturday before the Superbowl.
I am listening to the Superbowl writing this complaint because I have no Direct TV signal. I called Direct TV more than 8 times including both the local technicians and Customer Service. I was offered a Monday repair and then told twice the request would be esclated. Yeah right, my request for expedited service was finally turned down Sunday at lunchtime.
Although Chris from "customer retention" stated and I quote " You really shouldn't be upset after all it was your fault" sooooooo nice to realize, after the fact, that if you unplug this little device you are at the mercy of Direct TV. My point I guess is do you really want to antagonize customers further when you have faulty products and no warnings on the equipment that you should NEVER unplug it unless you are willing to wait 2 days for a service tech? I think not. I dropped Direct TV, Dish Network will install a system tomorrow morning before Direct TV could get a tech to my home even AFTER the Superbowl.
Dish is cheaper too!
THANK YOU DIRECT TV FOR MAKING MY WEEKEND A LIVING H_ _ _.
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