State: Colorado City: Denver Product: Directv Service Transfer Clear all filters (3 of 91 reviews match)
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Directv in Denver, Colorado - Breach of Good Faith and Fair Dealing

After moving from a single family home into an apartment, I asked that my service be transferred to a relative looking for cable service. Six months after the transfer, I was notified that my account had not been transferred, that instead it was temporarily suspended. A new account had been created for my relative. I sought to merge the accounts, but was told that the only way two accounts could be merged was if two account holders married. Obviously, I could not marry my relative therefore the accounts could not be merged. I requested early cancellation of the account and waiver of the fees. I was told the fees could only be waived if the account was merged with another account. Again the accounts could not be merged because I could not marry a relative. Therefore I am forced pay the cancellation fees. Furthermore, I provided an updated address on two separate occasions in order to return the equipment. The only item that has made it to correct address is a bill for services I never received. I have made several phone calls to customer service, billing, customer retention and written a letter to the legal department. My relative has done so as well. Words cannot describe my frustration and disappointment with DirecTV and strongly advise any consumer to avoid DirecTV. Failure to transfer the account and creating an unauthorized account is a breach of good faith and fair dealing. DirecTV knowingly created an account rather than transfer the account. DirecTV has breached its duty of good faith and fair dealing. Unfortunately, individual consumers have little power against large corporate entities such as DirecTV. I also have great concern with DirecTV is the marriage only policy for merging accounts. Although many states are moving to legalize same sex marriages, if you are in a state that does not, your rights as a DirecTV customer are limited. In a state where you cannot marry the person that you love, you also cannot merge your DirecTV accounts.
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Review
#422711 Review #422711 is a subjective opinion of poster.
Service
Directv Service Transfer
Loss
$150

DirecTV scam

My husband (Ryan) and I have been wanting internet and cable service for a while now, and we decided to try DirecTV. Ryan was on the phone with them for two hours this morning and we got nowhere. Here is what ensued: He called them this morning and spoke with a helpful representative who quoted him $54.98 for the first year for an internet/cable package. Since this service requires a two-year contract, he asked what the cost for the second year would be. She could not tell him. She finally told him that he needed to pay for the cable service first, then she would transfer him to the bundling department where we could get internet and be quoted a price for the second year. When he was transferred to the bundling dept (after he had approved of the charge for the cable service), the representative told him that he couldn't quote him a price for the second year and changed the price for the first year to $60. Ryan told him that he would be canceling the service because no one could give him accurate prices. Five minutes later, Ryan called DirecTV to cancel the installation. As soon as he said he wanted to cancel, the phone went dead. He tried again with the cell phone and we determined we had bad reception. We called from a land line and after four more times of telling them we wanted to cancel and being hung up on each time, we recorded the final call we made and told them we would get a lawyer if they refused to cancel or hung up on us again. After over two hours on the phone, I am happy to say I will never have to deal with them again as we got it canceled. NEVER get DirecTV.
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Review
#248235 Review #248235 is a subjective opinion of poster.
Service
Directv Service Transfer

Directv in Denver, Colorado - Bait and Switch

Today I talked with a helpful woman from DirectTV who quoted me a price of $55 for the first year of a TV/Internet Bundle Package. She did not know the price per month for the second year. When I asked her if she could transfer me to someone who could quote that 2nd year's price, she said in order to do that I needed to sign up for an account. Since we were fully planning on getting DirectTV/Internet, I agreed. I signed up for a person to come install, and I paid the $21.43 one-time handling fee. I was transferred to the Internet department, and here is where the trouble began. The man quoted me a more expensive price than the previous woman had. He said that was the best he could do. Also, when I inquired about the price per month of the 2nd year of the contract, he replied that he did not have that information. Who in their right mind would agree to pay for something they don't know the price of? Well, since I had only paid the $21.43 thus far, and I had been explicitly told that that money was refundable if I cancelled before the DirectTV installment man showed up, I called to cancel. I was hung up on 7 times. Every time I mentioned the word "cancel" and made it clear I did not want any DirectTV in any form--click. Finally, my wife called and tried, only to be hung up on twice also. Finally, we recorded the conversation with a representative. He would not let us cancel until we told him that we were recording him personally, and that we fully intended to involve a lawyer if we didn't hear some cooperation. After 3 hours on the phone, no service, no agreed upon prices, and being blatantly hung up on 7 times, we got the credit card charge dropped. At least that is what he said on the phone. If we see that they do, in fact, charge us, then we are filing a lawsuit.
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Review
#248234 Review #248234 is a subjective opinion of poster.
Service
Directv Service Transfer

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