Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Back on Nov.29, 2017 I received a phone call from Direct T.V promotions dept. wanting me to sign up for a one year subscription for the premium channels such as Showtime, HBO and others for a low price of $15.99.

I asked him to repeat the offer which he did. So naturally I signed up, but when my Dec. bill came in I noticed that the bill indicated that it was one of twelve charges that will be billed to me for that same amount. I called right away and had that promotion cancelled for two reasons (1) it wasn't what was promised to me during the promotional phone call

(2) I leave Michigan for the winter around Dec.10 or so and do not return until mid April and I wasn't about to pay $15.99 for months that i'm not at home.

So if you really do monitor your phone calls for quality assurance you will also hear what was said during that conversation.

I am truly disappointed in this incident and others since I've been with Direct T.V. I will be looking at other options when my contract has expired!

Product or Service Mentioned: Directv Premium Tv Package.

Reason of review: Poor customer service.

Monetary Loss: $16.

Preferred solution: Full refund.

I didn't like: Service.

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