Beth and Michael S

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Verified Buyer
| map-marker Florence, South Carolina

To resolve a past billing issue...2020

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DIRECTV - To resolve a past billing issue...2020
DIRECTV - To resolve a past billing issue...2020 - Image 2
I cancelled my service In March of 2020 after I moved into an HOA community that did not allow satellite dishes. I sent the equipment back and had continue paying for service until Nov '20 because of your contract. I am still getting contacted by creditors saying I owe more and I don"t. I NEED THIS RESOLVED ASAP!!! I am pissed...just like the websote says!!
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User's recommendation: Run away as fast as you can!! Contracts suck!!

Paul M Cpx

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Verified Reviewer
| map-marker Chandler, Arizona

CBS in Las Vegas is no longer presented.

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Original review Aug 26, 2023
You have had excuses on our screen for months about why CBS is not a part of the Direct TV Line up. I dont care about your greedy excuses. I live in Las Vegas and for the last 25 years weve been with Direct TV I have spent over $25,000. I expect better. The main thing we care about on TV is the NFL and of course its on CBS but not with Direct TV. And according to your reviews your customer service score is at 1.5 of nearly non existent. Which tells me, you dont care. After over 25 years with Direct TV we will be shopping for a new provider.
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Eula Dbx
map-marker Prospect Heights, Illinois

Bridge inactive

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They ran me through a series of causes of an inactive bridge and we tried to reset my bedroom wireless box for over a hour. Im still sitting here with a box that doesnt work!
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User's recommendation: Don’t get Directv

Corianne Dag
map-marker Chalfont, Pennsylvania

No service

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NO SERVICE this is ridiculous I have no service the TV isn't working it turns on but there is no picture on any of mybtvs and there wasn't a storn that recently came trough
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Kathy D Kms
map-marker Boynton Beach, Florida

Terrible

I signed up for direct tv and changed my mind when I realized I cannot afford to get it. I signed their online agreement not noticing I had 2 weeks to cancel without penalty.

I am in the middle of a divorce and had flown back to my home state and then cancelled direct tv. I get an email saying I will have to pay a penalty of 20.00 for 24 months totalling $480!! I feel like this is a total scam.

Like many others commented, their customer service is a joke. Once I finally talked to someone, was told I would not be charged there is a charge already on my statement.

This just happened! Also told keep equipment. Now trying to threaten me with a fee for that!

I need help with this!! Besides trying to write corporate or.

Enter business bureau is there anything else!! I cant afford this and its such a scam!!

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User's recommendation: Don’t call Directv

Chisom N Tuq

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Verified Reviewer
| map-marker Lagos, Lagos

Need installation

I added to the cart the items I want to purchase but the problem is that the location doesn't want to change from UK. I am ordering from Nigeria. Please I need a very quick response because I have zero time on my side
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Diana P Pse

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Verified Reviewer

Code 775

I have a code 775 I try to reset the box but still having the code 775. Cant see nothing. I need someone to come home. My account number is 31060****
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Preferred solution: Technical support

Edward F Pth

Tv not connect

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Very frustrating. blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah
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Loss:
$4
Cons:
  • Unreliable

Preferred solution: Correct problem in a timely fashion

User's recommendation: Get another provider

Syanna Vjf
map-marker Ventura, California

I have never had a worse, customer service experience

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I have no complaints about Directv, but its impossible to get through to them on the telephone. I have a billing question and I was put on hold for more than 20 minutes before I hung up.
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User's recommendation: I have no recommendation

Patricia S Irt

No service for 3 days

Waited over 1 hr yesterday for CS to answer their phone! Then when I got them, we were disconnected. I need someone to come here to fix this Direct Stream problem! Tomorrow I am calling Spectrum!
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Cons:
  • Not enough service people

Preferred solution: Service

User's recommendation: Good luck… my customer service sucked!

Ellyn L Svr

Outage

Outage on direct TV. Almost a 2 hour wait time to talk to a customer service. Service is ridiculous. Please respond how long the outage will be and text me back a restore time.
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Preferred solution: When will the outage in Huntley be resolved It has been out all day

Kathy P Gua

Complaint!!!!

No customer service!!! I was on hold for an hour and a half and still couldnt speak to anyone!! Very disappointing!!
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Preferred solution: Get my problem fixed.

User's recommendation: Go somewhere else

Marilyn L Eed

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Verified Reviewer

Impossible to talk to a live person

I need to talk to a live person at Direct Tv Streaming and it is impossible to do so. I was on hold with them for 45+ minutes!
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Preferred solution: I'd like to talk to a live person. I can't find a phone for Direct TV stream customer service.

Dan F Gni

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Verified Reviewer

No Internet

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No Service No Internet No TV Give us refunds in $$$$$..Stop asking stupid???Get/Restore our service and stop asking for 100 symbols
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Preferred solution: Price reduction

User's recommendation: Fix your problems

Anonymous
map-marker New York, New York

No channel 8 local news

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I will probably have to change the dish to get local channel 8 we are on able to stream anything except for on one TV in our house very inconvenient. I feel that DIRECTV in ability to negotiate affects me DIRECTV was purchased because of some of these channels I feel it is unfair that you do not compensate us for the lack of this channel. Also, they are probably 700 channels on your system that nobody watches those are the ones you can get let go.
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User's recommendation: Settle with channel 8