DIRECTV
Reviews and Complaints

All fixed! Technical Customer service was able to resolve this issue very quickly. Thank you very much!!!

I've had customer service on hold for over one hour!!! No one picks up. Please have someone call me at 630235****

The young lady that took my call was very pleasant, knowledgeable, attentive to my concerns & was an absolute pleasure to deal with I wish more companies had such good customer service!

Back in November, I cancelled my service with Direct TV. I returned all the equipment sent to me and received a confirmation email on November 18th that they had received my returned items.

I have been billed twice for $95.99; once in November and once in December. When I called the company, they said my service had not been cancelled when I called. I was told there would be a charge of $466.00 to cancel.

I was very unhappy to hear that but agreed to pay as I needed to cancel. Not a happy camper!

If you can't seem to get a agreement made with CVS out of Springfield then hook me up with CVS out of Kansas City I don't care which one's going to be my local I just want CBS

I wanted to add Fox Nation to my channels. I have seen it advertised on TV many times for $1.99 a month.

Now, I was told by one man that it would be $5.00. I called back and a lady told me I couldn't get the channel.

DirecTV needs to get their act together before allowing channels and prices to advertise on their network. They may lose a customer over $3.00.

I called and was on hold for 15 min. No one ever spoke to me .

I had hoped Direct TV would be better than Spectrum. Very disappointing.

Can't connect with you guys keep sending me around & around with that chat line won't pull up my bill just frustrating

This morning a large spark shot out of the back of the cable box lighting up the glass cabinet it sits in. We are concerned about the chance of fire.

The company agent listens well and makes remedial adjustments as necessary, quickly and efficiently. Superb performance!

She was helpful but VERY VERY hard to understand. It was a struggle but we got the problem fixed. The accent was very hard to understand

I got disconnected and they didn't call me back. They say one thing and do something other than what they said.

Some disconnect between online chat personnel to asking someone else to have a technician come to my residence. I'm the end, I solved my own issue with input from live online chat.

I'm not getting the channels I get on my TV on my app on my phone. The channels I got on DirecTV app to watch on my iPhone are different. Changed overnight.

Courteous and helpful. Seemed experience in taking care of my inquiries. I will recommend your your services.