Oklahoma City, Oklahoma
5 comments

if you have directv you are being cheated money out of you pockets. everytime you get sfss call directv and have them get your services credited

also dont be afriad to get shoppers from them.

a comany that make you pay form the reciever to get there services should not be around.

if you have directv and you lease the equipment and

you bought the reciever for say they charged you 69.00 for a standard ird you pay for installation 80.00-99.00 plus shipping and handling

okay this is how it is broke down the reciever should be free so you can view there programming and the second they charge you 80.00 for a tech to come and spend 5 mins hooking it up come on now 80.00 for 5 secs. then shipping 19.95 the techs have mounds and mounds of them at there local office or the hsp home office"hsp" home service providers"

Use your freaking brains people they do now ship the hsp the recievers how do you think they hsp get the installation done so fast if the ware house is calafornia and you are in new york and your install date is 2 days after you sign up.

also read your customer agreement before the tech leaves all the information is in the fine print.

if you get a service call please i can not stress hard enough please please make sure that the work is done before the tech leaves if you sign it before the job is done the tech can leave. example the tech comes out and has u sign the work order before he starts he can leave right then and there and your out of a service call or installation.

what is the deal with customers and not knowing how to work there tv please if you are getting a snowy screen please make sure that the tv is on channel 3 or channel 4 if hooked up with coxiaxel cables if your reciever is hooked up with av cable or red white and yellow cables please check an input channel not channel 3 or 4.

another thing if you are get sfss or 771 on the screen taking out the access card would not help the signal.

check the cables to make sure you have it hooked up right in the sat in spot on the back of the reciever. and if you are getting sfss on one reciever check to see if you can hook it up in another room and get a signal

Product or Service Mentioned: Directv Installation.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#680317

Complaints-Complaints-Complaints,Listen people if you do not like Directv please go elsewhere.I hooked up my own box along with the coxial wire's.This was a very easy process.I did not have to call anyone for help.Stop with the crying please.Some people just want something to complain about.Save yourself time and Money learn to read and Follow direction's and You to can install your product for free.WTF

Anonymous
#680072

*** YES.... I like this guy I could not of put it better myself I could of put it more rudely

Anonymous
#125314

Cali, then go work for someone else. To the rest of you...

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

Anonymous
#679302
@Seymour Buttes

Seyymour, you suck. Diretv sucks.

Their billing practices suck. But, everyone does it.

They all suck. Customer service is number 1, yeay, who cares when everyone treats their customers like ***

Anonymous
#61301

I am a sub contractor tech and I cannot understand how *** people are that they dont know how to change input or understand it!!!!! Come on people its not rocket science!!!

Oh by the way Directv does rip people off and lie to customers on purpose!!!! Trust me I know they even treat their good installation tech like shi********