Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

Update by user May 01, 2017

Will don't like buying the protection plan and still getting billed for services

Original review posted by user Apr 30, 2017

I got a HD TV from my son. I was so excited.

I had 2 direct tv service calls and 1 tv repairman look at why no picture. Then I got a picture but black and white. I needed a new dish. Well to my surprise I also got a 2 year contract.

I called very upset. First I told direct tv I wanted no contract since I lost my job Then I called a second time was told I had to get a 1 year contract WHY I asked. I'm not getting a new plan have been with direct tv since 2011. I called again and they said I'm stuck with a contract For what I am paying 10 every month for a new box now I needed new dish I should have a contract????????

Why a new contract??????? As soon as this is done I'm done Now I called back regarding my bill. I have protection plan BUY got charged 99 for a service call why????????????

What the heck!!!!!!! Direct tv needs to look at what's going on!!!!!!!!

Product or Service Mentioned: Directv Receiver Repair.

Reason of review: Pricing issue.

I liked: Customer service representative was courteous and accomodating.

I didn't like: Being lied to about services.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Still not resolved. I am given the runaround.

Never a straight answer

You May Also Like