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My old agreement was almost up so i called to add hbo & another genie. Was told i could get the same tv plan as i currently had for $35 or $39.

I said ok, add hbo & another genie & I'm golden.

30 days later my bank acct get popped for $100 more then i was promised. ATT/dirct told me i was out of my 30 days & the cancellation fee is aroumd $800. About 10 months of service. So i lowered the tv plan to the basic.

Which lowered the bill to just under $100. Had to call & *** several times for a credit every month. Argued with several diff managers. Cancelled after24 month contract was over & now fighting for my refund.

When i took the equipment they asked for to UPS store the guy said make sure you keep this receipt as proof. Equipment tends to disappear and your stuck paying $200 for a $40 genie mini.

Reason of review: Pricing issue.

Location: Atlanta, Georgia

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