Here was what I was told last Saturday.
Per my conversation, I assumed we would have a fix/patch coming this week.
If they are lying, I'll be closing my account also.
Bret : Hi
Bret : As I understand that you experiencing issues with new update.
Me : Yes, how can I revert back to the old style. I am not against improving things, but this is not an improvement.
Bret : I apologize for the inconvenience you have experienced
Bret : Let me check on this.
Bret : I can help you with that!
Bret : I would like to confirm the contact number we have on your account. Will you please provide me with a contact number so that we may reach you via phone or text with information about your AT&T DirecTv services?
Me : ***-***-****
Bret : Thank you!
Me : If this cannot be corrected, I am looking at other service providers. I have been a loyal customer for over 20 years.
Bret : Yes, I can see that.
Bret : No worries.
Bret : Our engineers are going to release the patch update from next week.
Bret : Which will bring back all the old format features and interface.
Me : Thank you Bret.
Bret : Yes, we are getting lots of customers with the same feedback.
Bret : This concern is very important to us to make sure that our customers have better experience with our service.
Bret : Please be assured that the guide and menu will be updated at the earliest.
Me : Thank you Bret. That was all I was needing. Thanks for your assistance. Have a great evening.
Bret : You are welcome:)
Bret : Just for your information You can get self help article from http://support.directv.com and Use Directv app for online account information ,streaming and Billing concerns.
Bret : Just to recap, you have chatted regarding new guide and I hope the issue has been addressed . Is there any other billing or technical issues that I can help you with?
Me : That will be all. Thank you.
Bret : Thank you so much for your patience and time!
Bret : Have a good night and weekend!
Product or Service Mentioned: Directv Tv Guide.