I would like to know why I never received a phone call back from a manager. I had a horrible experience on July 18th with one of the supervisors in the call center.
I believe that I gave plenty of time for a manager or director to call me back. The representative that I spoke to was very rude. I know that you have been acquired by AT&T which is one of my least favorite companies as far as customer service goes. I have been a Directv Customer for over 12 years which means I have spent over 12,000 dollars over the past year with Directv.
I have always been very satisfied with my service. I have NEVER asked for anything for free. I had guests over at my house on July 18th and wanted to watch a movie. My movie was not loading.
I called to find out what the issue was. I got a representative who said that I would need to reset my box. I told him in that case I did not want the movie because we were going to miss the first 15-20 minutes of the movie. My guests were only there for one night and would not be back the next night to watch the movie.
I asked that he just credit back the 5.99. He totally argued with me for a long, long time over $5.99 and said that this would be my only one time courtesy for the life of my account. Really? After spending over 12,000 dollars with this company over 12 years.
I can honestly say that I deserve better service than that. On TOP of that, we were not even going to watch the movie because it was too late. I was not even asking for ANYTHING for free. The supervisors name was David.
His employee ID# was TPCL969843. I had asked him for the previous girls name and ID number that I had spoken to, because she was not even going to give me a credit at all. I had to ask for a supervisor, which is totally unheard of for 5.99 for a movie that we were not even going to watch because the Directv system was not working properly! Needless to say.
This was a horrible experience and I am looking for a new company to provide our TV service. I asked for a manager or a Director at the time I was on the call. DAVID said that he would have to have someone call me back.
I said ok, but if I do not hear back from someone, I will blog and cause chaos all over the place regarding the service that I received. He obviously did not believe me..........
Product or Service Mentioned: Directv Tv Service.