Contact DIRECTV Customer Service
DIRECTV Phone Numbers and Emails
Toll-Free Number:
-
(800) 531-5000
Customer Service:
-
(844) 779-0685DIRECTV/AT and T Fiber
-
(877) 933-3452Moving
-
(877) 265-3514
DIRECTV Emails:
How to Contact DirecTV Customer Service?
Most Popular Number:
| Total calls: 11 020 | Issues resolved: 620 | Last call: Jan 24, 2025 |
DIRECTV Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DIRECTV Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DIRECTV is 8005315000. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as DIRECTV may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DIRECTV Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DIRECTV is 8005315000. 91% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as DIRECTV may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call DIRECTV mainly because of product/ service, staff, payments and charges.
32% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact DIRECTV is askethics@directv.com. 24% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
DIRECTV Website:
DIRECTV Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
1 Rockerfeller Plaza,
New York, NY 10020
5454 Garton Rd.
Castle Rock, CO 80104
DIRECTV Customer Service Reviews
My monthly rate was increased, I tried to contact support but got disconnected.
Im checking what Utube TV is offering and if my Direct TV monthly rate is not reduced I will be changing to Utube.
very pleasant, quick, easy and got it right. Not happy with bill, but everything else ok.
dont like same show on over and over again. would love some new movies
He was so patient and fixed our problem. Talked us through everything and even taught us some things about our remote.
How Good is DIRECTV's Customer Service?
Summary of DIRECTV Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DIRECTV?
Payments and Charges Question:
- “Pay bill”
- “Bills”
- “Pay bill and cancel”
Product/ Service Question:
- “No cable connection”
- “Channels not working”
- “No connection”
Staff Question:
- “No service”
- “Put on hold service”
- “I want to add a tv to my current service”
Request for Information Question:
- “Speak to a customer service representative”
- “Need to speak to agent”
- “I need help with streaming”
Activation/ Cancellation Question:
- “Facturación y cancelación”
- “Cancel service”
- “Renewa”
Account Question:
- “Can’t log on to Direct TV”
- “Code 615-613”
- “Code”
Return/ Replace Question:
- “Change location of service”
- “Return equipment”
- “I want to return the equipment.”
Shipping and Delivery Question:
- “Chanel not coming im”
- “Tv not streaming Not coming pn”
- “Wrong order and doubled up on order and misleading on some goods I need to return some goods so can you provide me with a number to post it back to temou”
Website/ Application Question:
- “Issue with download”
- “I can't resolve my problem through website”
- “Can’t install my direct tv”
Cards Question:
- “Gift card”
- “New card”
- “New card number”
Refund Question:
- “In December 9 you should refund my money back and I don’t received.Please refund my money today”
- “Refund”
- “Need refund on dbl.payment for att”
Other Question:
- “Programming problems”
- “Mi contro de la caja se me arruino no se puede cambiar de canal”
- “Satellite needs realignment due to snow/ice falling off roof onto the dish”
Compare DIRECTV Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
