DIRECTV Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-5000

Customer Service:

  • (855) 945-1740
  • (866) 396-4236

Accessibility:

  • (844) 284-9007

Business Customer Service:

  • (888) 200-4388

Legal:

  • (866) 385-3193
    CCPA Inquiries
  • (866) 408-0758
    Privacy Inquiries

Sales/ Reservations:

  • (855) 383-6123
    DIRECTV Satellite
  • (855) 383-6122
    DIRECTV Stream

DIRECTV Emails:

Accessibility
Investors/ Franchising
Computershare
Legal
Privacy Inquiries
Media
Claim Your Business
More phone numbers and emails Less phone numbers and emails

DIRECTV Contact Information

DIRECTV Website:

DIRECTV Help Center:

Corporate Office Address:

DIRECTV, LLC
2260 East Imperial Highway
El Segundo, California 90245
United States

Other Info (opening hours):

Other Locations:

1 Rockerfeller Plaza,

New York, New York 10020, US


5454 Garton Road,

Castle Rock, CO 80104, US


DIRECTV Customer Service Reviews

1.4 / 5
Bad
Ron A Jui
There is a lot of competition for this service out there, DTV has very poor Customer Service!
1.7

October 29, 2022
To:Direct TV
FM:Ron Althouse
To whom it many concern:
It is with extreme frustration that I write to you today (once again) referring very poor customer service.<...

Pissedconsumer3860047
AT&T DirecTV has the worst customer service! I canceled my service July 13th it was still on July 17th so I called again.
1.0

I I live in a very far away small town no UPS Store they said they send me a box to send their equipment back and a month later I still haven't received it. I called again I spent an hour on hold...

Summary of DIRECTV Customer Service Calls

4K TOTAL
CALLS
08:10 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DIRECTV Customer Service?

Payments and Charges Question:

  • “Bill payment”
  • “Payment”
  • “Billing questions”

Staff Question:

  • “I need the service of recordin 11-20-22”
  • “Problem with service”
  • “Want to sign up for your service. Passed customer”

Product/ Service Question:

  • “Broken box”
  • “Disconnect a service”
  • “Internet is not working”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Channel cancelations”
  • “Cancelling”

Request for Information Question:

  • “To see about my bill”
  • “Need help with equipment”
  • “Check my account”

Account Question:

  • “Hbo max and my account”
  • “Re acct”
  • “Need my account numbers”

Return/ Replace Question:

  • “Returning equip questions”
  • “Changing email addresses”
  • “I'll keep waiting on the box to return my DIRECTV stuff”

Shipping and Delivery Question:

  • “Never received gift card”
  • “Have not received my refund since I have returned the equipment pertaining to the receiver, to my belief I should have received my refund by now.”
  • “I have not received my $65.00 refund”

Cards Question:

  • “Update credit card on file”
  • “Inquire about gift card”
  • “Channel card”

Refund Question:

  • “Want to know where my refund is”
  • “Refund”
  • “My refund”

Other Question:

  • “Add a channel to my package”
  • “DirecTV app stream plan”
  • “326 channel”

About

DIRECTV Pros and Cons

Pros: Picture quality, Having tv when it does work, Service installer was courteous, Great choice of channels, Good programming

Cons: Poor customer service, Evasive billing practices, Broken promises, Not getting issues resolved, Constant price increase

Related Companies

ATT, Cricket Wireless, Directv Now, Att Tv Now, Att Connectech

Summary

DIRECTV is a direct broadcast satellite service provider. The company was founded in December 1985. Its headquarters is based in El Segundo, California, United States. DIRECTV is a subsidiary of AT&T. It provides the following services: direct broadcast satellite television, pay-per-view, Internet television, and pay television. The company serves clients from the United States, Latin America, and the Caribbean. Subscription is required. Subscribers get access to a broad range of television channels. They include the following: Univision, ION Television, The CW, CBS, NBC, and many more. DIRECTV got a J. D. Power award for residential cable and satellite TV customer satisfaction in 2007.

DIRECTV reviews and complaints

DIRECTV is ranked 333 out of 1604 in Telecommunications category

Area Served

USA

Payment Methods

American ExpressVISAMasterCardPayPal

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