DIRECTV Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-5000

Customer Service:

  • (855) 945-1740
  • (866) 396-4236


  • (844) 284-9007

Business Customer Service:

  • (888) 200-4388


  • (866) 385-3193
    CCPA Inquiries
  • (866) 408-0758
    Privacy Inquiries

Sales/ Reservations:

  • (855) 383-6123
    DIRECTV Satellite
  • (855) 383-6122
    DIRECTV Stream


Investors/ Franchising
Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

DIRECTV Contact Information

DIRECTV Website:

DIRECTV Help Center:

Corporate Office Address:

2260 East Imperial Highway
El Segundo, California 90245
United States

Other Info (opening hours):

Other Locations:

1 Rockerfeller Plaza,

New York, New York 10020, US

5454 Garton Road,

Castle Rock, CO 80104, US

DIRECTV Customer Service Reviews

1.4 / 5
Ron A Jui
There is a lot of competition for this service out there, DTV has very poor Customer Service!

October 29, 2022
To:Direct TV
FM:Ron Althouse
To whom it many concern:
It is with extreme frustration that I write to you today (once again) referring very poor customer service.<...

AT&T DirecTV has the worst customer service! I canceled my service July 13th it was still on July 17th so I called again.

I I live in a very far away small town no UPS Store they said they send me a box to send their equipment back and a month later I still haven't received it. I called again I spent an hour on hold...

Summary of DIRECTV Customer Service Calls

08:10 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DIRECTV Customer Service?

Payments and Charges Question:

  • “Bill payment”
  • “Payment”
  • “Billing questions”

Staff Question:

  • “I need the service of recordin 11-20-22”
  • “Problem with service”
  • “Want to sign up for your service. Passed customer”

Product/ Service Question:

  • “Broken box”
  • “Disconnect a service”
  • “Internet is not working”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Channel cancelations”
  • “Cancelling”

Request for Information Question:

  • “To see about my bill”
  • “Need help with equipment”
  • “Check my account”

Account Question:

  • “Hbo max and my account”
  • “Re acct”
  • “Need my account numbers”

Return/ Replace Question:

  • “Returning equip questions”
  • “Changing email addresses”
  • “I'll keep waiting on the box to return my DIRECTV stuff”

Shipping and Delivery Question:

  • “Never received gift card”
  • “Have not received my refund since I have returned the equipment pertaining to the receiver, to my belief I should have received my refund by now.”
  • “I have not received my $65.00 refund”

Cards Question:

  • “Update credit card on file”
  • “Inquire about gift card”
  • “Channel card”

Refund Question:

  • “Want to know where my refund is”
  • “Refund”
  • “My refund”

Other Question:

  • “Add a channel to my package”
  • “DirecTV app stream plan”
  • “326 channel”


DIRECTV Pros and Cons

Pros: Picture quality, Having tv when it does work, Service installer was courteous, Great choice of channels, Good programming

Cons: Poor customer service, Evasive billing practices, Broken promises, Not getting issues resolved, Constant price increase

Related Companies

ATT, Cricket Wireless, Directv Now, Att Tv Now, Att Connectech


DIRECTV is a direct broadcast satellite service provider. The company was founded in December 1985. Its headquarters is based in El Segundo, California, United States. DIRECTV is a subsidiary of AT&T. It provides the following services: direct broadcast satellite television, pay-per-view, Internet television, and pay television. The company serves clients from the United States, Latin America, and the Caribbean. Subscription is required. Subscribers get access to a broad range of television channels. They include the following: Univision, ION Television, The CW, CBS, NBC, and many more. DIRECTV got a J. D. Power award for residential cable and satellite TV customer satisfaction in 2007.

DIRECTV reviews and complaints

DIRECTV is ranked 333 out of 1604 in Telecommunications category

Area Served


Payment Methods

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