DIRECTV Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-5000
Send Message

Customer Service:

  • (844) 779-0685
    DIRECTV/AT and T Fiber
  • (877) 933-3452
    Moving
  • (877) 265-3514
  • (855) 945-1740
  • (855) 411-0103

Accessibility:

  • (888) 673-1281

Business Customer Service:

  • (877) 370-3174
    For Current Customers
  • (855) 717-4586
    For New Customers

Discounts/ Rewards/ Cashback:

  • (866) 212-9768
    Reward Center

Legal:

  • (866) 385-3193
    CCPA Inquiries
  • (800) 597-8244
    Privacy Inquiries

DIRECTV Emails:

Accessibility
Business Customer Service
Customer Service
App, Ethics and Integrity Team, Tech Protect
Investors/ Franchising
Legal
DMCA Inquiries, Privacy Inquiries
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact DirecTV Customer Service?

Most Popular Number:

(800) 531-5000
Total calls: 7 423 Issues resolved: 408 Last call: Mar 2, 2024

What Is DirecTV Customer Service Number 24/7?

The DirecTV customer service phone number is 1-800-531-5000, and they offer 24/7 support for their customers. If you need to call DirecTV customer service, this is the phone number to use. It is also the main contact number for DirecTV and can be used for billing inquiries, technical support, or any other questions you may have about your service.

DirecTV customer service number 24/7 is available for technical support in Spanish only. Don't worry, you can get help with similar issues by using an online help center. This makes it easy for you to learn the useful details you need.

Does DirecTV Have Live Chat?

Yes, DirecTV does have a live chat feature that customers can use to contact their customer support or technical support team. To access the DirecTV chat, you can visit their website and click on Support. At the bottom of this page, you will find the “Contact Us” section. From there, you will see the option to initiate a live chat with a customer support representative.

The live chat option is a convenient way to get help with your DirecTV service without having to wait on hold on the phone. You can use it to ask questions about your account, troubleshoot technical issues, or get assistance with billing or payment inquiries.

How to Contact DirecTV Customer Support via Email?

There are plenty of ways to contact DirecTV and fix your issue. One of them is to get support from DirecTV customer service experts via email. Note that only issues related to accessibility, privacy inquiries, and investor inquiries can be resolved this way.

You can easily get DirecTV customer service details and other needed information by visiting the online help center.

What Are DirecTV Customer Care Working Hours?

DirecTV customer care is available 24 hours a day, 7 days a week, so you can contact their customer service team at any time with your inquiries or issues. Whether you need technical support, or billing assistance, or have questions about your service, a representative is always available to help you.

To reach DirecTV customer care, you can call their main customer service number at 1-800-531-5000. You can also access their live chat feature on their website, which is available around the clock.

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Contact Information

DIRECTV Website:

DIRECTV Help Center:

Corporate Office Address:

DIRECTV, LLC
2260 E. Imperial Hwy
El Segundo, California 90245
United States

Other Info (opening hours):

Other Locations:

1 Rockerfeller Plaza,

New York, NY 10020


5454 Garton Rd.

Castle Rock, CO 80104


More contact details

DIRECTV Customer Service Reviews

1.4 / 5
Bad
Jeff S Rfr
Add service

Lost reception and it said to call customer service. So I did.

When it couldve told me what to do on the TV before having to waste my time or the customer service time
Did not read Terms of service did not see it dont know what youre talking about.

Need to check it so it sends. Thats the only reason I sent it.

Read full review
Connor M Wbg
HORRIBLE customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

After being a loyal subscriber of 20 uninterrupted years, I finally had enough and cancelled my subscription yesterday. My reasons were the cost, the nearly 9 month blackout of both CBS and ABC as well as no effort from DirectTV to figure out a way for subscribers to view the Super Bowl.

The game was available on multiple streaming platforms, yet DirectTV offered no alternate viewing options. Today, Rebecca from their Retention dept. called me to too attempt to retain me. Well, Rebecca needs some hard-core, focused training on customer service.

While explaining the reasons why I cancelled, she interrupted me multiple times and when so asked her to let me finish, she said she wasnt interrupting me, she was talking to another person in her ear and was trying to tell them to stop interrupting! Really?! Total customer service failure! You would think that after losing nearly 50% of their subs since AT&T purchased them, they would have done some stellar CS training to stop the bleeding!

NOPE! They have people like Rebecca interrupting customers, talking to OTHER people while on the phone with customers and treating customers with absolutely ZERO respect.

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Guest-5535884
I have 4 locations my satellite went out a technician was scheduled for 12 to 4 and they did not call or show up

Technician did not show up schedule for 12 to 4 called up at two and told me he would be here between four and eight. No call back no call no call to tell me they couldnt make it just stood me up like a like a date being stood up how do I could be a date going out with somebody and they dont show up very upset I currently have four locations I pay for I am canceling 2 of them due to poor customer care

Read full review
Kimberly S Zoi
Bill balance
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Service is not grand,poor customer service. And bill fluctuates constantly.Always a conflict with a tv station.

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How Good is DIRECTV's Customer Service?

Shontelle Nsk
Shontelle Nsk
Feels Disappointed | Mar 01, 2024

Heavy accent. Understanding was difficult

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Hilton Sxj
Hilton Sxj
Feels Disappointed | Feb 29, 2024

Satisfied

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Rahil Wcr
Rahil Wcr
Feels Satisfied | Feb 29, 2024

Never ended up talking to someone. I hung up before I talked to them

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Monda Vjh
Monda Vjh
Feels Disappointed | Feb 28, 2024

It was frustrating not to be able to speak to a reall person.

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Prophet Wvu
Prophet Wvu
Feels Disappointed | Feb 28, 2024

I held for customer service for 40 minutes and all I got was a “talking pigeon” which was very obnoxious!

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Harnoor Ukr
Harnoor Ukr
Feels Disappointed | Feb 28, 2024

Did not talk to anyone. Want an update on error 771

Read full quote

Summary of DIRECTV Customer Service Calls

8.5K TOTAL
CALLS
08:16 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DIRECTV?

Payments and Charges Question:

  • “Need to discuss my bill . Too high gonna find another providerfind another”
  • “Pay bill”
  • “Pay my bill”

Product/ Service Question:

  • “My control is not working”
  • “My internets acting awful slow”
  • “Disconnect service”

Staff Question:

  • “No service”
  • “Customer service asap”
  • “Service out”

Request for Information Question:

  • “Question about service”
  • “Technical support”
  • “Confirm technician schedule date”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Want to cancel extra channels”
  • “Cancel order”

Account Question:

  • “Pay my account”
  • “Password help”
  • “Can't log In”

Return/ Replace Question:

  • “Change my phone number & username and password”
  • “Box and return label to return equipment”
  • “To change my debit card number”

Shipping and Delivery Question:

  • “Haven't received the bill state me en”
  • “Unable to get paramour plus added to my showtime package”
  • “Parcel returned”

Cards Question:

  • “Credit card”
  • “Never got 200.00 credit card”
  • “Insta card”

Refund Question:

  • “Refund”
  • “Refund & Return equipment”
  • “Refund NOT received”

Website/ Application Question:

  • “Applications”
  • “Website sucks”

Other Question:

  • “Problem with reception”
  • “To see if i can get a new remote”
  • “Speak to a live rep”

About

Related Companies

ATT, Cricket Wireless, Directv Now, ATT U-verse, Att Tv Now

Summary

DirecTV is an American direct broadcast satellite service provider founded in 1990 by Eddy Hartenstein. Now it is a subsidiary of AT&T. The company began operations in 1994 and quickly became one of the leading providers of satellite television services in the United States. DirecTV provides a wide range of programming options, including sports, movies, and international channels. Besides, it also offers high-speed internet and phone services.

DirecTV's niche lies in its ability to provide high-quality television programming to customers in remote or rural areas where cable or fiber optic service may not be available. By utilizing satellite technology, DirecTV is able to offer its services to a wide range of customers across the country. Additionally, the company has focused on providing premium programming options, such as NFL Sunday Ticket and exclusive content from HBO and Showtime, which have helped to attract a dedicated customer base.

DirecTV's client base includes residential and commercial customers, offering tailored packages and pricing options for both. Residential customers can choose from a variety of packages that include different channel lineups and pricing options, while commercial customers can take advantage of DirecTV's specialized programming options for businesses, such as sports bars and hotels. Overall, DirecTV has established itself as one of the leading providers of satellite television services in the United States, offering a wide range of programming options to customers across the country.

DIRECTV reviews and complaints

DIRECTV is ranked 420 out of 2002 in Telecommunications category

Area Served

USA

Payment Methods

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