DIRECTV Phone Numbers and Emails

Toll-Free Number:

  • (800) 531-5000
    Pay Bill, Order Movies, Refresh Your Receivers

Accounting/ Billing:

  • (800) 531-5000
    Pay Bill, Order Movies, Refresh Your Receivers

Business Customer Service:

  • (888) 267-1317
    Existing Customers
  • (888) 854-7751
    New Customers
  • (888) 200-4388

Investors/ Franchasing:

  • (800) 351-7221
    Stockholder Services Hotline

Sales/ Reservations:

  • (855) 838-4388
    Orders
  • (888) 777-2454
    Orders

DIRECTV Emails:

Customer Service
Investors/ Franchising
Computershare
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

DIRECTV Contact Information

DIRECTV Website:

DIRECTV Online Chat:

Corporate Office Address:

DIRECTV
2230 E Imperial Hwy
El Segundo, California 90245
United States

Other Info (opening hours):

Hours:

Daily: 7 a.m. - 1 a.m. (ET)


Privacy Inquiries

208 S. Akard, Room 2100

Dallas, TX 75202.

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DIRECTV Rating Based on 5.3K Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of DIRECTV Customer Service Calls

1.8K TOTAL
CALLS
05:40 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DIRECTV Customer Service?

Payments and Charges Question:

  • “Pay bill”
  • “Pay a bill”
  • “Payment arrangement”

Staff Question:

  • “Service on iPad”
  • “My service got turned iff”
  • “Service failure”

Product/ Service Question:

  • “Not connecting. Have just returned from the north”
  • “Remote doesn’t work”
  • “Disconnect service”

Activation/ Cancellation Question:

  • “Canceling”
  • “Cancel service⁹”
  • “To cancel service”

Request for Information Question:

  • “Have questions”
  • “I need help to paymy bill”
  • “How much is my billWhy my bill is so high”

Account Question:

  • “Balance”
  • “Need account number”
  • “Talk abouy account”

Return/ Replace Question:

  • “Equipment return”
  • “Need to return equipment”
  • “Replace old cable box”

Shipping and Delivery Question:

  • “Dont get the free channels”
  • “Reactiar mi tarjeta de accseso”
  • “Never received gift card”

Refund Question:

  • “Want to know where my refund is”
  • “My refund”
  • “I am calling you because I have put my receipt and claims for my refund money I have paid out of pocket for the technician mistake I have paid home advisor for roofing repairs and I paid for kitchen repairs also mr Alton Rogers”

Cards Question:

  • “Update credit card on file”
  • “No signal says can't read card”
  • “Did I give you my new Visa card number?”

Other Question:

  • “Tv”
  • “Installation problems”
  • “Sevice”

About

Top DIRECTV Services

Tv Service, Customer Care, Tv Package

Top DIRECTV Products

Tv Guide, Account, Receiver

DIRECTV Pros and Cons

Pros: Picture quality, Having tv when it does work, Service installer was courteous, Great choice of channels, Good programming

Cons: Horrible customer service, Evasive billing practices, Broken promises, Not getting issues resolved, Deceptive practices

Related Companies

ATT, Cricket Wireless, HLN, Directv Now, Warner Bros

Summary

DIRECTV is a direct broadcast satellite service provider. The company was founded in December 1985. Its headquarters is based in El Segundo, California, United States. DIRECTV is a subsidiary of AT&T. It provides the following services: direct broadcast satellite television, pay-per-view, Internet television, and pay television. The company serves clients from the United States, Latin America, and the Caribbean. Subscription is required. Subscribers get access to a broad range of television channels. They include the following: Univision, ION Television, The CW, CBS, NBC, and many more. DIRECTV got a J. D. Power award for residential cable and satellite TV customer satisfaction in 2007.

DIRECTV reviews and complaints

DIRECTV is ranked 294 out of 1708 in Telecommunications category

Area Served

USA

Payment Methods

American ExpressVISAMasterCardPayPal

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