Direct tv came into my home (90 minutes late), to repair a reception issue. Not only were they late, (we missed dinner), but the technician came in, practically running through the house, in order to determine the problem.
He ended up in a room in the basement, where the problem was unlikely. We heard a loud crash, and a few minutes later, the technician came upstairs with a release form for me to sign to say that it was all good. We went down to the basement, and our drop ceiling was on the floor. This "technician" was trying to get out of our home before we discovered the damage.
Additionally, the repair was never done. As it turns out the company was "Multiband", even though they pass themselves off as Direct tv. (which, I belive are the same) We filed a damage claim and they denied it. Go figure.
We are senior citizens, and I feel that we have been taken advantage of.
I understand that they (Direct t.V.) are being investigated by the FTC.
Product or Service Mentioned: Directv Repair.
Reason of review: Poor customer service.