Not resolved

Being a customer for 7 years to have a $400 dollar early cancellation fee for a box I thought I bought, activated and then told about a contract I've just entered and a termination fee after the fact of activation.I explained the issue but they couldn't give a ***.

I asked if he could look at the last person I spoke with regard this issue and said he does see who I spoke with. I asked if he could place HER on the phone only for him to say "It really doesn't matter what HE said, you still have to paid the fee". This shows me he didn't even look at the notes or even listen to me since that the person was a female. He didn't care about my issue.

Being treated like a second class citizen, DTV should be thankful I had been a valued customer. As a service provide, you should be ashamed of yours.

Very unprofessional.

Monetary Loss: $400.


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