They volunteer no info. If you don't ask all the right questions they will not help you.
When is the last time you wanted to upgrade, but was told no. They then took a program away because I applied for the update. They never get the bill right. I guess it is off to DISH We have spent 1 hour and a half one day and one hour the next day on our cell phone.
Ask for a superviser and they never come but make you wait.
I wish there was an agency that they were accountable to. Good bye Direct