Marquette, Michigan
Not resolved
1.5
Details
Customer service
Product or Service Quality
3 comments

Received a couple of offers from Direct TV promising $29 programming for a year as well as a $200 redeem reward in the form of a Visa card. Signed up, had the system installed, and followed directions to redeem my Visa $200 reward.

Was told that I was ineligible. Was stuck on the phone for 15 minutes, hung up on, and had to call them back. I was then stuck on the phone for another 10-15 minutes and ultimately told that the the $29 programming was actually part of the $200 redeemable reward and the $200 was factored in for me to have $29 programming! There was never a Visa card worth $200 going out.

It was all deception and pretty shameful. I plan on filing complaints to the FTC and BBB.

This was very slimey on their part.

Reason of review: Not as described/ advertised.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

Directv Cons: Deception.

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Anonymous
#1165303

I am having the same problem with Direct TV. They are with At&t now which makes them even harder to deal with.

i was passed from one rep to another,hung up on and lied to. They will also ask you if you are on a mobile device. They ask you this because they think you will get tired of holding or that you will burn up minutes or your battery.

I call them out.

They are crooks. Btw, did everything as per instuction and could not get through the website.

Anonymous
#1091240

the same kind of thing happened to me. they were going to look into it and I n.ever heard from them.

Instead of being a $39.00 package I am actually paying 90.61 per month for the year and they it goes up to$122.00.

Good picture, good channels, no savings, no rewards card. Don't get it for the savings, its totally false advertising.

Anonymous
#1078726

I'm having the same problem. offer was $150.00. Visa.