i have 4 receivers and 1 tivo unit. i have to consistently reset these units due to malfunction. dtv will not replace defective unit, until i call them and let them walk me through a reset which i have done numerous time, and after doing this three times per unit they will replace them.
i hate to call dtv. i don't want to call them 3 times per unit do reset i already know how to do. the bad thing is i have a service plan which is no good until i have made the 3 calls.
i talked to a manager which got me nowhere. when i asked to talk to there manager, they said they would take a message and have them call me back.
wow, what great service.
Review about: Directv Manager.