Update by user Dec 17, 2011
Since I posted my original complaint, I spent a few more hours on the phone with Direct TV & got nowhere. Then, I emailed them with my problem & I was amazed at the results.
I got a reply email the same day, a follow up phone call & they resolved my problem within a couple of days. I just received my $200 Best Buy gift card yesterday.
I have gone from an unhappy customer to a happy customer. Lesson learned - with DirecTV, forget the help numbers, email your issue for more a knowledgeable person.
Original review posted by user Nov 14, 2011
When I signed up for Direct TV, I was promised a $200 Best Buy Gift card that would arrive in my Direct TV bill in 2-3 months. After 3 months, I called Direct TV & they told me to wait another month.
After another month I called & they said that I had to go into the Best Buy store to get the rebate. when I went into the store, Best Buy said they had many, many complaints about the Direct TV promises & that the process to request the rebate was not made clear to customers.
I called Direct TV again and was referred to a specific number for rebate issues. At that number after a long conversation with an agent, I requested to speak to a supervisor who was even less helpful. They said they couldn't help me as this was a Best Buy rebate, not Direct TV and they gave me another number to call. That number was only an automated menu only for routine rebate status.
I then called back the original number, and another agent found the description of the $200 Direct TV rebate offer, but apparently I was required to fill out a form & mail in the request by a date which had already passed.
I had never been told about the requirement to complete a rebate form for this $200 offer and now that the mail in date had passed, they stated repeatedly that there was nothing they could do.
After reading this website and others, I see that there are many complaints about Direct TV & their various rebate offers & mis-information about to redeem them.
Product or Service Mentioned: Directv Rebate.