Direct tv has the most terrible customer service out there. I will never sign up with this company again.
I have experience hold time over thirty minutes, and cable boxes that have mysteriously stop working. I was told that if I were not covered under the protection program I would have to pay for another box. What about people who sign up for cable but are not able to afford the protection plan.
Than the so call customer service lady told me I unhook the cable line from my heavy 52 inch tv and connect it to the other tv while they replace the box. This company sucks!
Product or Service Mentioned: Directv Tv Service.