I called direct tv to take advantage of a AAA deal they had advertised. It took three different people before one said they could take care of that.
She requested all my info (ss# & credit caad) before she could give me a price or any info. I reluctantly gave her the info and then was told that to get the discount I'd have to talk to customer care. The first gentleman stated that I had to wait until I was billed to find the price. To that I said no way, just cancel.
He gave me to a woman in customer care who stated the sales person was the only one authorized to give discounts. I informed her I had spent 3 hours at this point and ws told customer care was the only people who could give discounts. She said that she could cancel and start the whole process over with a person she would connect me with.
I went along and got what sounded like the AAA discount and set a time for install.
Got auto call and it was for a new time. I called back and got even another time and asked to check the cost. The price given was now without the discount.
Frustrated I cancelled. 5 hours wasted!
Review about: Directv Customer Care.