Order the DVR service.The box installed was not a DVR.
Called the 800 number provided and was greeted with a *** on the other end. Was told that if I wanted a DVR it would cost additional and it would be mailed out to me, even thought my work order calls for a DVR. I was told that it was my fault because I did not check the equipment. I signed the work order I agreed to what was delivered and now that I want to change my plan that nullifies what I signed, I have to pay more.
I was told if I did not like it, I could cancel. I spent 2 hours on the phone.
I am so happy that I order Direct TV.
Reviewer is in unhappy mood. m.cox4976 stated that there is a room for improvement of unfair charges. Please immediately contact the author of this review to discuss "customer service, not what i order, pricing" of directv tv service. Directv needs to have the product delivered according to poster's claims.