Order the DVR service.The box installed was not a DVR.
Called the 800 number provided and was greeted with a *** on the other end. Was told that if I wanted a DVR it would cost additional and it would be mailed out to me, even thought my work order calls for a DVR. I was told that it was my fault because I did not check the equipment. I signed the work order I agreed to what was delivered and now that I want to change my plan that nullifies what I signed, I have to pay more.
I was told if I did not like it, I could cancel. I spent 2 hours on the phone.
I am so happy that I order Direct TV.
More Review Details
What I liked
What I disliked
- Unfair charges
- Reason of review:
- customer service, not what I order, pricing
- Preferred solution:
- Deliver product or service ordered
- Product or service
- Directv Dvr Service
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "On May 15, 2016, I ordered satellite TV through AT&T...My installation date was scheduled for May 17th, but I changed it to May 21st. The technician arrived at 7:55..."
- "I enjoy DirectTV services, no interruptions or cuts. I guess for some it works for others it doesn't. For the ones having issues try calling them constantly so they understand..."
- "Hello. DirectTV installed a big satellite dish on the (newer) roof of my home-that I rent out in Copperas Cove. My tenant claims his mother had ordered the service (long..."
- "I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016..."
- "Borealis Face Cream was next to useless. If you fall in with a team of folks, you may pick up their Skin Care habits. Send me an email if you're..."
- "My husband bought me 2 dozen flowers for my birthday. $131.00 total Day two these roses began to wilt and head south. I called the company and was told they..."
- "Just over a year of owning this brand, the fabric is unraveling and splitting on 5 of the 7 seat cushions. The center cushion on the sofa now has so..."
- "Thanks modlilys very pleased..Please look at my pictures it tells it all ..."
- "Maximus Metal Roofing in Trussville, AL (Birmingham), owned by Robert E. Brewster, Jr. put (or almost completed) putting a metal roof on my home. Mr. Brewster was very anxious..."