Order the DVR service.The box installed was not a DVR.
Called the 800 number provided and was greeted with a *** on the other end. Was told that if I wanted a DVR it would cost additional and it would be mailed out to me, even thought my work order calls for a DVR. I was told that it was my fault because I did not check the equipment. I signed the work order I agreed to what was delivered and now that I want to change my plan that nullifies what I signed, I have to pay more.
I was told if I did not like it, I could cancel. I spent 2 hours on the phone.
I am so happy that I order Direct TV.
More Review Details
What I liked
What I disliked
- Unfair charges
- Reason of review:
- customer service, not what I order, pricing
- Preferred solution:
- Deliver product or service ordered
- Product or service
- Directv Dvr Service
- Review category
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