9 months and counting for a refund from direct TV. Didn't send the boxes to the right address we gave them as a forwarding, called from overseas for 3 months every month, and were promised the boxes to return the DVR and equipment.
Now 9 months later and multiple promises to send us our refund of 300 dollars...no refund. they have our boxes now, but still no refund. We have been told by numerous customer service agents its on the way, and are told the finance dept. is having issues with the address. Not sure if this will ever happen. But, we are hopeful that someday it might. Our last encounter was tonight with a supervisor who told us they have no direct communication with their finance department. No way to get a hold of them accept through their "system".
This is the issue. No way to get help when you need it. Latest we are on wait again for another 10 to 30 days for the latest of their promises to refund.... 9 months later.. its not about the money.. its about simply customer satisfaction.
Review about: Directv Tv Service.
Monetary Loss: $293.