Don't continue making complaint to Direct TV and file a legal case against them instead. I recommend that every person affected by the deceptively ways of Direct TV - AT&T, go to file a complaint against them in the Federal Trade Commissioner -FTC, Better Business Bureau, Consumer Affairs.
But most importantly is that you be joined in a Class Action against them.
You can search online consumers or clients affected by these companies and you may contact them in order to file the Class Action. In the past, Direct TV was sued for millions dollars in a previous Class Action for having violated Federal Laws that protect consumer's rights.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $134.
Preferred solution: Price reduction.