So how do you forget to tell someone that they are in a 2 yr contract, also how do you forget to mention that if something happens to your equipment you will be changed 80.00. Somehow I do not think fair business practices are being held with Direct TV and the good thing is I am willing to be on a quest to making SOMETHING happen.
Upon my call for service, I happen to get a rep that was obviously not pleased with what she was doing.. I counted 3 times she yawned in my ear upon me trying to give information. Now I also work in the service field and understand that everyday is not a good day, but please get it together. Then after not getting any response that was logical talking with a supervisor, his name was Mark, he sounded crazier than the person who was to be directly below him. Now how is that possible.
My service not working and I can not seem to get any help. The first solutions were service call, not. The second was a protection plan, not. More amazing was his third solution..... Find someone else to check the wiring and the connection.... WOW.... I have the service I pay the bill and I find the person, OUTSIDE OF THE COMPANY I PAY, to fix it... That is what I call superior customer service (NOT)!!!!!!!!!!!!!!!!!!!!!!!!
Product or Service Mentioned: Directv Tv Service.