My wife had a seizure yesterday evening so we spent the evening at the hospital. She is OK. We was watching TV on the Satellite. My wife change the channel to a off the air channel. Due to bad weather we could not get it. My wife pushed the guide and then she pushed the channel button several times. The lights on the Satellite box started blinking like a strobe light. She started to complain it was bothering her. She sat there for a minute, then started screaming stop it stop it. She stood up and started trying to grab the air yelling stop it again.
I yelled your having a seizure sit down and she did and went into the seizure. I put the foot rest up on the chair so she would not slide out and called 911. She started to come out of it when the fire department came but she thought I was her father and did not know our address or her sons name. They insisted she go to the hospital. Needless to say I got angry with direct TV for designing a box that did this. I asked them to let me out of our contract but they refused. My wife now only remembers her first complaint about the blinking and getting in the ambulance so the lights definitely triggered the seizure.
Direct TV has been working a problem that the channels were changing to slowly. We had a software up date November 26. I suspect that they fixed that problem but speeded it up so much that now it is dangerous to people who are prone to seizures as the lights now blink to fast.
I complained that the channels changed to slowly to Comcast once. They told me it has to be that way as some people were complaining the lights were blinking to fast and it was bothering them. I do not know if anyone had a seizure though. They did mention a concern about seizures though. If Comcast is sensitive to this so should directv. Their response was just short of just telling me tuff *** Seizures can kill. Why directv will not let me out of my contract shows a mark level of cold ness. I can guaranty that some other person will have this problem and may get hurt or may even die. My wife did end up biting her tong.
Product or Service Mentioned: Directv Tv Guide.
Reason of review: Hospital Bills.
Monetary Loss: $2000.
Preferred solution: Let me out of contract.
Directv Cons: There equipment is dangerous.