Not resolved

I decided to cancel my service because all those channels and nothing is on and it's a bit pricey. I call to cancel and the rep says to cancel your service it's going to be a $110.00 fee, I said for what, she says it's for the equipment you got last year.

The equipment was a FREE upgrade of the little genies.

Don't call me with a free upgrade and not give me the fine print when you set up the service. I couldn't believe what she was telling me, then proceeds to say, we can help with discounts, no ma'am, cut the *** service......signed a very pissed consumer that I have been with for many years

Product or Service Mentioned: Directv Tv Service.

Reason of review: Cancellation fee for free upgrade.

Preferred solution: Price reduction.

Company wrote 0 public responses to the review from Jun 21, 2017.
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