After being a customer since year 2008, last year I realized that my monthly payments were way too high, and I decided to call them to see how to fix the problem. We came arrived to new deal, until now when I decided to stop my service because I am moving out of the state.
They want to charge me with $80 cancellation fee, they said that the reason is because I have signed a new contract 8 months ago, (even though I am a client from year 2008 and I still using the same old standard direct receivers. In addition to this, when I called to cancel my service they said that everything was cancelled, I checked back today and my account is still appeared as active!!! I had to call them back, and they denied my call from one week ago. They could not give me a cancellation number to follow up.
I am really tired of Direct TV and all the hassle when you try to change or stop a service. They did not consider I have been a loyal client for 6 years.
Review about: Directv Account.
Reason of review: Problems with payment.