Directv - Direct TV cares ZERO about their customers
I subscribed to Direct TV after my cable bill went sky high. When I signed up there was a promotion "deal" that involved several rebates to get the price down to what was advertised. There was also 90 days of free movie channels. When i signed up the salesperson told me to be sure to contact them within 90 days to cancel the movie channels if i didn't want to keep them. He even gave me the date that I needed to cancel them by and I noted the date on my calendar. My mistake (and it was a HUGE one) was in not checking to make sure that this date was actually 90 days from my sign up date. What compounded this error was that the rebates had to be applied for by me within 90 days. I realize that I should have noticed that I was paying more than I expected for service but the bill was on autopay and I didn't look at it for the first few months. My bad. When I saw on my calendar that it was time to cancel the movie channels I called a day in advance only to find out that I had already had service for 91 days.
I spent over an hour on the phone with Direct's customer service (hahahaha) people, none of whom offered any help or even any sympathy. One of them was honest at least. When I asked her if they were going to screw me out of my money she giggled and said probably. I talked with her supervisor and then to his supervisor. I filed a complaint with the FTC, sent a letter to Direct etc etc. You guessed it. I didn't file for the rebates on time so there's nothing they can do. They claim they sent me an emial with the rebate instructions. I have the original email from them with all the details of the agreement and the service appointment. I don't have anything regarding rebates.
Oh, the amazing thing? Somehow they were willing to credit me for the day of movie channels. Thanks for the $1. I can use it toward the $360 or so that this is costing me. What kind of company has this little regard for people who spend their hard earned money with them?
Review about: Directv Rebate.