I called Diredt TV after being with them for over 8 years and they wanted to charge me a disconnect fee. 2 months before I cancelled them, I called and requested a new receiver for the secondary bedroom because the old receiver had not worked properly for a few months.
I had PURCHASE the new receiver for over $20.00. When I had to move and cancel them, I was informed that i would have to pay a disconnect fee. I called and talked to 2 different supervisors who told me that when I accepted the new receiver (because the other didn't work) and which I had to pay for, they told me that I renewed for another year. I said I had been with them for over 8 years and was told that that didn't matter.
I told them that I would not paying the fee. She got snippy and told me that it would be charged to my credit card. I asked her what card they had on file and she hemmed and hawed and then told me that they did not have a credit card on file to charge to because I had been with them for so long. I refused to give her my new address.
So now they are sending me letters at work threatening me that I had better pay this disconnect fee. I will never pay. It is the principal of the thing. Now I am receiving letters from a collection agency.
Direct TV is scamming the public and stealing our money.
Their customer service stinks and no one seems to know anything other than the script in front of them and no one has any authority to make any decisions about anything. And everyone is treated in the same patronising way
Product or Service Mentioned: Directv Receiver.