I just learned from my roommate who is account holder, that not only can we not get service in time to salvage any part of NFL opening weekend, for which we pay a premium, but we also must pay DTV extra to switch out their broken unit. What business charges the customer a premium when they fail to deliver the product?
The idea of it is just insane, and DTV is insulting to its customers. Since I am not the customer, I called to verify my understanding.
I directly asked a phone representative if my understanding was correct that after a DTV customer pays for a service, and even pays for a premium service, they must also pay an additional fee if DTV's equipment fails. The response was yes, that is true.
Product or Service Mentioned: Directv Tv Service.
Monetary Loss: $100.