Directv - Direct TV charging elderly disconnect fee for two contracts
My Dad lost my mom last March and a couple months later he decided to sell his home and move in with me, his son. He called Direct TV, disconnected his service and paid the disconnect fee. This fee was over $300.00.
Not even a month passed, he changed his mind for various reasons and moved back into his home. He called Direct TV and had his service restored.
They made him sign a new 2 year contract and now he cannot live alone. He is back in my house and they want another disconnect fee of over $300.00.
My Dad is over 80 years old and is having typical elderly issues.
Not to make excuses for him but Direct TV telephone reps. would not even listen or respond to this question. I hope someone can help with a response.
Question: How can a person be held accountable to pay disconnect fees on two contract at the same time?
First contract was cancelled and paid the disconnect fee to fulfill the months in the first contract, he is now paying for the second contract disconnect fee which overlaps the first.
Thanks for your time.
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