In a effort to rein in our bills my wife contacted AT&T to see if our phone, bundle package could be reduced. They sold her on the Idea of switching from dish network, to direct TV.
AT&T's "new partner". I was listening to the conversation and she was told we would still have all the same options. Well after a 2 hour Install with new holes in our house we find out how much was different, and the services were not at all equivalent. My wife called Direct TV to complain about the differences, she was informed that if she wanted to cancel the service she should have called within 24 hours not 48 hours, and there would be a $480.00 termination fee.
So much for trying to save money. I called the Direct TV call center, because my wife was to upset at this point. They were very nice, but I spoke with a supervisor who informed me that no one at the Call center had authority to change or reduce the bill. My only hope is to try thru the corporate website complaint section.
After some searching online it seems as though there are quite a few people in a similar situation, as to being misled into a contract by being verbally told one thing and delivered another. Anyway I know I face many hours of phone calls to get this resolved, I was just hoping that Channel 3 could shed some light on the dealings of this company, and find out if this is more common or perhaps really is just a mistake. I did find it ironic that it would make a great headline 480 dollars for 48 hours of direct TV service.
I will solider on in my quest to get this resolved but I would be deeply grateful for any assistance Channel 3 could provide.