My defective dvr box took 3 phone calls to get replaced. Additionally I inquired about their advertisement that HD boxes were no longer an additional charge.
After spending 40 minutes on the phone with their representive to get a replacement box and inquring about an upgrade on an additional box which I was ASSURED would not involve an extension of contract (I can't count the days until I can cancel without an early termination fee). Once connected with the verify customer svc person, was told the new box would mean a 2 year contract extension; I informed them to cancel the order. I was informed they couldn't do it ( 5 minutes had elasped). I would have to return the box or refuse receipt and then my money (ship and handle $21) would be refunded.
Lesson learned...they give bad information and then WILL NOT stand behind their product. DO SIGN UP W/DIRECT TV if you value your sanity!!
Review about: Directv Replacement.
Monetary Loss: $21.