No Direct TV for NFL championships. Another failure due to technical issues.
Obviously a clueless business! After attempting to file a complaint via a phone call and getting transferred to multiple excuse makers, I was never given a reason why there was no local coverage. First person referred to local blackouts which do not exist during championships when no local teams are involved. Next excuse involved a local broadcasting problem with makes no sense because a major communications company should have alternate pathways to provide service.
I am totally unhappy with the lack of customer service and the lack of technical competence to resolve what should have been a minor problem that took more than three hours to fix. I am seriously considering finding an alternative TV service after being a Direct TV customer for 15 years.
Product or Service Mentioned: Directv Tv Service.
Reason of review: Poor customer service.
Monetary Loss: $270.
Preferred solution: Price reduction.
I didn't like: Horrible customer service.