After being a loyal Direct TV for nearly 20 years I decided to change to cable because they offered the local Hagerstown News channel as well as offer a cheaper monthly package. I was suddenly told I would have to pay an "early termination" penalty due to fact of an upgrade I made in July 2008.
I made no upgrade in July 2008 but because they said I did, I was being charged $80 anyway. I was in the customer service business for 35 years and never heard of such a ploy! If I had a loyal customer who had decided to change to another dealer I would express my sorrow for their loss and assure them that I would eagerly welcome them back should they later decide to return. Direct TV not only dismissed my 2 decades of loyalty they insisted on my paying the $80 and then just 2 days later left a threatening message regarding returning their equipment being returned promptly or face legal actions!
I can assure Direct tv I will never consider giving them my business again. I will ACTIVELY relate this story to every Direct tv subscriber I find, even neighbors I don't know.
I have written a detailed story of this incident and will have it published in local newspaper editorials under the heading of "U.S. Companies are Failing due to Customer Service."
Product or Service Mentioned: Directv Tv Package.