Direct TV is very good at making promises and horrible at keeping them or giving its customers any way to contact again the person who failed to implement an agreement made. It does this on purpose; there can be no other explanation.
There is only an 800 number, which then gives you the usual prompt nightmare, which, if you have enough time, may get you an actual person, which person cannot help you, then if you have enough time, and request it, you will be transferred to a supervisor, which, if you're lucky, will try and satisfy you, which means nothing because what is promised never happens, which then means you have to start the process all over again which likely took you several hours in the first place, and then the scenario starts all over again. They say they record telephone conversations. Well, then, pull the recording up and see what was promised and then abide by it. If you refuse to send any emails or give anyone the option to send an email to verify anything, and give your customers absolutely no way to contact the same person who made the representations in the first place, refuse to pull up recordings, rely on cryptic, if any, notes which are then subject to interpretation because the person who made offers and assurances can't be contacted, then how can you call this Customer "Service." It is clearly and most certainly, at minimum, Customer "Disservice." At worst, Direct TV/AT&T is knowingly misleading its customers to its increased profits.
Either way, it is completely unacceptable and the FCC should do something about it and/or a Class Action needs to be instituted. The company has been warned before by the FCC and they still conduct their business in an unscrupulous manner, at best. My last go round took maybe 6 hours out of two days time and the results, if any, are questionable and who knows who long they will last. It is what Direct TV/AT&T does and it does so on purpose!!!
Sell, sell, sell. That is what they do and in anyway possible.
Customer Service? Well, that's a joke.
Product or Service Mentioned: Directv Customer Care.
Reason of review: See narrative. It's not just one thing!.
Preferred solution: I want to be contacted by a person with discretion and authority and only want to speak to someone who actually has an email address and/or direct phone number where they can actually be reached..
I didn't like: Customer service and hated is the word.