Just signed a contract within two months and called to add another receiver today. Was told in the intial sign up we could call and add boxes at same rate of $6.00.
When I called not only was I told that I had to pay an equipment charge but also let me know that I had the "Standard Box" not the "HD box". That was probably why my picture was not clear. Ask him to change out and said that for over $300 I could, I should have asked for that box in the beginning it was "Free". If you are a new customer to Direct TV how do you know they have two different boxes if they don't tell you.
Customer service is a joke - talked over 2 hours to 3 supervisors and cancellation( like my time was not valuable!) only to find out they do this on purpose.
So my suggestion is to use Dish TV, we had them before and no contract!!
They care that you are a happy customer. I wouldn't refer Direct TV to anyone!
Review about: Directv Tv Service.